Global Business Systems Administrator

Cruinn Consulting; Glasgow; On-site; GBP 45,000 - 65,000; Full time

Job summary

Cruinn Consulting in Glasgow is seeking an experienced Business Systems Administrator to own critical enterprise applications across their lifecycle, from implementation to decommissioning. You will ensure optimal system performance and user adoption for a global user base, while driving governance and security alignment.

Responsibilities include system management, incident resolution, performance monitoring, user enablement, and ensuring compliance with ISO/IEC 27001.

Qualifications

• Hands-on admin experience with enterprise apps (Azure/Intune/ServiceNow/Dynamics 365 CRM).
• Understanding of service management lifecycles and testing frameworks.
• Experience in a global matrix organisation and with supplier management.

Responsibilities

• Manage and own core enterprise applications across their lifecycle.
• Investigate system issues and coordinate with third-party suppliers for permanent solutions.
• Monitor system performance, SLAs, and resource usage; tune for throughput.
• Design and deliver training materials and build a global super-user community.
• Audit delivery processes and align with information security standards (ISO/IEC 27001).

Skills

Microsoft Azure

Intune

ServiceNow

Dynamics 365 CRM

Incident management

System monitoring

Training design

Security compliance

Job description

Cruinn Consulting in Glasgow is seeking an experienced Business Systems Administrator to own critical enterprise applications across their lifecycle, from implementation to decommissioning. You will ensure optimal system performance and user adoption for a global user base, while driving governance and security alignment.

Responsibilities include system management, incident resolution, performance monitoring, user enablement, and ensuring compliance with ISO/IEC 27001.