Applications Support Analyst: Optimize Critical Systems

IT Talent Solutions; Godalming; On-site; GBP 35,000 - 50,000; Full time

Job summary

IT Talent Solutions is seeking an Applications Support Analyst to join a busy IT team and own the support, administration, and continuous improvement of a range of business-critical applications.

You will troubleshoot issues, manage user access, liaise with software vendors, and help drive data integrity, security, and GDPR compliance across CRM/ERP and other enterprise systems, delivering user training where needed.

Responsibilities

• Administer and support a range of business‑critical applications, manage user accounts and role‑based access controls, investigate and resolve application‑related incidents, and work closely with third‑party software providers to address technical issues.
• Create and maintain user documentation, deliver training and guidance to end users, support application upgrades and enhancements, assist with integrations and data management activities, and ensure compliance with GDPR and data protection requirements.
• Collaborate with stakeholders across the business to improve application usage and contribute towards continuous system and process improvements.

Job description

IT Talent Solutions is seeking an Applications Support Analyst to join a busy IT team and own the support, administration, and continuous improvement of a range of business-critical applications.

You will troubleshoot issues, manage user access, liaise with software vendors, and help drive data integrity, security, and GDPR compliance across CRM/ERP and other enterprise systems, delivering user training where needed.