Global Air Logistics: Operational Key Account Lead

Kuehne Nagel; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Kuehne+Nagel in London is seeking a Global Operational Key Account Manager to maintain and grow strategic customer relationships within Air and Sea Logistics. You will oversee the operational aspects of key accounts, collaborate with Sales/KAMs, and ensure seamless service delivery across regions.

The role requires leadership, cross-functional coordination, and the ability to translate client needs into actionable improvements, with travel about 30–40%.

Qualifications

• 5–10 years of experience in Air Logistics and freight forwarding operations.
• Experience across multi-country multinational organizations.
• 2–5 years of direct customer collaboration in an Operational Key Account Management environment.

Responsibilities

• Build and maintain strong, long-lasting relationships with assigned global key accounts.
• Represent customer needs within Kuehne+Nagel by understanding, clarifying, negotiating, and formalizing operational requirements.
• Act as an escalation point across Air and Sea Logistics, proactively managing operational challenges and corrective actions.
• Lead and coordinate the Operational Key Account Team, ensuring effective collaboration with internal stakeholders.

Skills

Air Logistics

Relationship Management

Leadership

Analytical Skills

Willingness to travel

Education

Bachelor's degree in related field

Tools

Freight forwarding systems

CRM software

Job description

Kuehne+Nagel in London is seeking a Global Operational Key Account Manager to maintain and grow strategic customer relationships within Air and Sea Logistics. You will oversee the operational aspects of key accounts, collaborate with Sales/KAMs, and ensure seamless service delivery across regions.

The role requires leadership, cross-functional coordination, and the ability to translate client needs into actionable improvements, with travel about 30–40%.