Biopharma Key Accounts Lead – Global Courier Logistics

Kuehne + Nagel; Staines-upon-Thames; On-site; GBP 42,000 - 66,000; Full time

Benefits offered by this job

26 days holidays

2 volunteering days

Life Assurance

Flexible working

Pension scheme

Cycle to work

Discount programs

Refer a friend

Job summary

Kuehne + Nagel is seeking a proactive professional to manage and monitor key account customers within the biopharma courier sector. You will ensure policy compliance and deliver outstanding customer service, collaborating with Operations and Sales to meet client needs.

You will monitor shipments, generate client and KPI reports, and contribute to profitability. International meetings and continuous improvement activities are part of the role.

Qualifications

• Proven experience in biopharma or specialist courier operations with strong customer service exposure.
• Strong understanding of courier and freight operations including import/export, warehousing and transport.
• Knowledge of temperature-controlled packaging solutions for pharmaceutical logistics.
• Familiarity with country-specific regulations governing pharmaceutical import/export.

Responsibilities

• Manage and monitor Key account Customers ensuring compliance with company policies.
• Build and maintain relationships with key clients to ensure high levels of customer satisfaction and service delivery.
• Monitor daily shipment activity and provide live updates; maintain operational awareness.
• Prepare and distribute client reports, KPI reports, and investigation reports per client requirements.
• Support live bookings, collection orders, quotations, pricing requests, and shipping queries.
• Attend client meetings on-site and internationally; provide shipment updates and resolve concerns.
• Identify opportunities to improve service quality and productivity, escalate issues to management as needed.

Skills

Key account management

Customer service

Biopharma courier ops

Regulatory knowledge

Job description

Kuehne + Nagel is seeking a proactive professional to manage and monitor key account customers within the biopharma courier sector. You will ensure policy compliance and deliver outstanding customer service, collaborating with Operations and Sales to meet client needs.

You will monitor shipments, generate client and KPI reports, and contribute to profitability. International meetings and continuous improvement activities are part of the role.