Air Freight Operations Specialist

Kuehne+Nagel; London Borough of Hounslow; On-site; GBP 28,000 - 42,000; Full time

Job summary

Kuehne + Nagel is seeking an Air Logistics Operational Care Specialist in London to coordinate air freight shipments, manage bookings and documentation, and monitor the end-to-end movement of shipments. You will work with carriers, gateways and internal teams to meet customer requirements and maintain high service levels.

The role emphasizes accurate scheduling, regulatory compliance, and proactive issue resolution in a fast-paced environment, with a Tuesday‑to‑Saturday shift pattern and a focus

Qualifications

• Previous experience in Air Logistics or freight forwarding.
• Qualification in freight forwarding or logistics is advantageous.
• Strong analytical, organizational and problem-solving skills.
• Proactive, service-oriented mindset with can-do attitude.
• Good communication and coordination with customers and partners.

Responsibilities

• Coordinate air freight shipments accurately and on time.
• Manage bookings with carriers, partners and gateways, prepare the required documentation and monitor shipments throughout their operational journey.
• Proactively monitor shipments and manage deviations, ensuring accurate and timely updates are reflected in our operational systems, including relevant cost information.
• Review Customer Care instructions and clarify any discrepancies relating to routing, transit times, rates or regulatory requirements.
• Collaborate closely with carriers, suppliers, gateways, warehouses, customs teams and other internal and external partners to ensure smooth shipment execution.
• Monitor the operational performance of carriers and partners, escalating issues when agreed service levels or commitments are not being delivered.
• Support cost optimisation and profitability by securing suitable capacity and competitive buy rates where required.
• Contribute to continuous improvement and greater automation by identifying opportunities to improve processes and working with relevant teams to implement effective solutions.

Skills

Air freight operations

Freight forwarding

Bookings

Documentation

Regulatory knowledge

Analytical skills

Communication

Time management

Team collaboration

English proficiency

Education

Freight forwarding qualification

Job description

Kuehne + Nagel is seeking an Air Logistics Operational Care Specialist in London to coordinate air freight shipments, manage bookings and documentation, and monitor the end-to-end movement of shipments. You will work with carriers, gateways and internal teams to meet customer requirements and maintain high service levels.

The role emphasizes accurate scheduling, regulatory compliance, and proactive issue resolution in a fast-paced environment, with a Tuesday‑to‑Saturday shift pattern and a focus