Air Logistics Care Specialist: On-Time Shipments & Optimization

Kuehne + Nagel; City of Westminster; On-site; GBP 35,000 - 50,000; Full time

Job summary

Kuehne + Nagel in the United Kingdom is seeking an Air Logistics Operational Care Specialist to coordinate shipments from bookings to monitoring in a fast-paced environment.

You will work with Customer Care teams, carriers, gateways, warehouses, customs, and other partners to meet customer requirements while upholding service, compliance and efficiency.

This role offers exposure to air freight operations and opportunities to grow within the Freight Forwarding team.

Qualifications

• Experience in air logistics or freight forwarding.
• Understanding of air freight operations and regulatory requirements.
• Fluency in local language and intermediate English.

Responsibilities

• Coordinate air freight shipments accurately and on time, ensuring agreed customer requirements and transit times are met.
• Manage bookings with carriers, partners and gateways, prepare the required documentation and monitor shipments throughout their operational journey.
• Proactively monitor shipments and manage deviations, ensuring updates are reflected in our systems with cost information.
• Review Customer Care instructions and clarify discrepancies relating to routing, transit times, rates or regulatory requirements.
• Collaborate with carriers, suppliers, gateways, warehouses, customs teams and other partners to ensure smooth shipment execution.
• Monitor the operational performance of carriers and partners, escalating issues when service levels are not delivered.
• Support cost optimisation and profitability by securing capacity and competitive buy rates.
• Contribute to continuous improvement and automation across the full shipment journey with internal teams and external partners.

Skills

Analytical skills

Organisational skills

Problem-solving

Communication skills

Time management

Teamwork

Proactive/service-oriented

Education

Logistics qualification (advantageous)

Job description

Kuehne + Nagel in the United Kingdom is seeking an Air Logistics Operational Care Specialist to coordinate shipments from bookings to monitoring in a fast-paced environment.

You will work with Customer Care teams, carriers, gateways, warehouses, customs, and other partners to meet customer requirements while upholding service, compliance and efficiency.

This role offers exposure to air freight operations and opportunities to grow within the Freight Forwarding team.