GI Medicine Service Manager | University College London Hospitals NHS Foundation Trust

University College London Hospital; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare provider in the UK is seeking a motivated Service Manager to join the GI Medicine Team on a fixed-term contract. You will provide operational support, managing an admin team responsible for outpatient bookings and patient queries. The ideal candidate has proven leadership experience in a healthcare setting, excellent communication skills, and a strong track record in managing performance targets. The role aims to improve patient experience and service delivery, with a close report to senior management.

Qualifications

• Proven experience of leading and running a healthcare service.
• Experience of working within a busy NHS team.
• Ability to work autonomously as well as part of a team.

Responsibilities

• Lead and run the service, setting and monitoring key performance targets.
• Oversee the administration team and ensure efficient patient support.
• Drive improvements to the patient experience and service delivery.
• Report on cancer waiting times and RTT pathway performance.

Skills

Excellent communication and interpersonal skills

Ability to work under pressure

People management

Track record in managing performance targets

Job description

An exciting opportunity has arisen for a motivated and focused Service Manager to join the GI Medicine Team on a fixed term contract.

About the Role

As Service Manager you will provide operational support to the GI Medicine Service, covering both Gastroenterology outpatients and our specialist GI Physiology unit. You will manage an admin team responsible for outpatient and treatment booking, patient queries and general administration support to the medical and surgical teams. Reporting to the Assistant General Manager, you will lead on cancer waiting times and be responsible for the RTT pathway.

Key Responsibilities

• Lead and run the service, setting and monitoring key performance targets.
• Oversee the administration team and ensure efficient booking, patient queries and support to clinical teams.
• Drive improvements to the patient experience and service delivery.
• Report to senior management on cancer waiting times and RTT pathway performance.

Qualifications & Experience

• Proven experience of leading and running a healthcare service.
• Excellent communication and interpersonal skills, able to work well under pressure.
• Track record of managing key performance targets and people management.
• Experience of working within a busy NHS team, and ability to work autonomously as well as part of a team.

Key Details

This role is a fixed‑term contract within the University College London Hospitals NHS Foundation Trust (UCLH), a complex NHS trust delivering acute and specialist services across eight sites.

UCLH is committed to sustainability and pledges to become a carbon net zero health service, aiming for net zero direct emissions by 2031 and indirect emissions by 2040.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

This advert closes on Monday 22 Dec 2025.