German-Speaking Mid‑Market Customer Success Manager

Samsara; Bradford; Remote; GBP 45,000 - 70,000; Full time

Job summary

Samsara is seeking a Senior Customer Success Manager in the United Kingdom to manage a portfolio of 100+ named accounts, drive renewals, and lead ROI conversations. You will work with Sales, Support, Deal Desk, Operations and Product to ensure customer success and retention.

The role requires German fluency, 2+ years in customer-facing sales or renewals, and a track record of quota attainment in a fast-paced SaaS environment. A bachelor’s degree is required, with flexible remote working options.

Qualifications

• Fluent in German (spoken and written)
• 2+ years in a customer-facing, quota-carrying role (renewals, customer success, account management or sales)
• Track record of quota over-achievement
• Strong problem-solving, communication and presentation skills
• Familiarity with Salesforce, Gainsight, Gong or similar GTM tools
• Bachelor's degree or equivalent practical experience

Responsibilities

• Understand the Samsara platform and explain its value to customers of varying types
• Manage 100+ named accounts and accelerate engagement with AI tools
• Lead ROI/value conversations during renewals and negotiate favorable terms
• Explain technical issues to non-technical audiences and collaborate with cross-functional teams
• Conduct workshops to understand current operations and recommend workflow changes
• Collaborate with Sales, Support, Deal Desk, Operations and Product to improve customer outcomes
• Advocate Samsara's cultural principles in a growing global context

Skills

German fluency

Customer-facing experience

Quota attainment

Communication skills

Presentation skills

Education

Bachelor's degree or equivalent

Tools

Salesforce

Gainsight

Gong

Job description

Samsara is seeking a Senior Customer Success Manager in the United Kingdom to manage a portfolio of 100+ named accounts, drive renewals, and lead ROI conversations. You will work with Sales, Support, Deal Desk, Operations and Product to ensure customer success and retention.

The role requires German fluency, 2+ years in customer-facing sales or renewals, and a track record of quota attainment in a fast-paced SaaS environment. A bachelor’s degree is required, with flexible remote working options.