German-Speaking HR Operations Specialist

COHERENT; Glasgow; Hybrid; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Competitive base salary

Pension/retirement provision

Health and wellbeing programs

Life and income-protection benefits

Flexible working

Learning and professional development

Employee recognition

Job summary

Coherent is seeking a German-speaking HR Operations Specialist based in Glasgow with a hybrid work arrangement (3 days onsite). You will be a key contact for employees and managers across EMEA and North America, delivering HR support, processing lifecycle transactions and maintaining accurate records.

You will collaborate with Payroll, Benefits and HR Systems to ensure compliant, high-quality services across multiple countries, handling confidential information with integrity and driving data

Qualifications

• Fluency in German and English with excellent written and verbal communication.
• At least two years of experience in HR Operations or related support function.
• Experience handling confidential information with integrity and discretion.
• Experience using HR systems such as Workday, SuccessFactors, Oracle or similar.
• Familiarity with case management, ticketing or workflow systems.
• Strong customer service skills with professional query resolution.
• Excellent attention to detail and organizational capability.

Responsibilities

• Serve as the first point of contact for employee and manager HR queries via the case management system.
• Provide guidance on HR policies, benefits, processes and employee questions.
• Own cases and ensure resolution within agreed service levels.
• Escalate complex enquiries to specialist HR teams with proper handover.
• Process employee lifecycle transactions including data changes, contracts and benefits.
• Validate employee information to minimise payroll, benefits and compliance risks.
• Maintain confidential, audit-ready employee records in HR systems.
• Handle sensitive information with professionalism, discretion and empathy.
• Collaborate with Payroll, Benefits, HR Systems and Centres of Excellence to deliver end-to-end support.
• Ensure GDPR and local privacy requirements compliance through accurate records.
• Support data cleansing, migration and data quality activities.
• Identify workflow improvements and contribute to service-delivery enhancements.
• Monitor case trends and share insights for continuous improvement.
• Contribute to HR knowledge articles and self-service resources.
• Support standardized HR services across an international workforce.

Job description

Coherent is seeking a German-speaking HR Operations Specialist based in Glasgow with a hybrid work arrangement (3 days onsite). You will be a key contact for employees and managers across EMEA and North America, delivering HR support, processing lifecycle transactions and maintaining accurate records.

You will collaborate with Payroll, Benefits and HR Systems to ensure compliant, high-quality services across multiple countries, handling confidential information with integrity and driving data