German-Speaking Customer Service Specialist (Hybrid)

Corin Group; Cirencester; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Free canteen

Pension 6%–9.7%

Life assurance 6x salary

Private medical insurance

Free eye tests

Employee referral bonus £1,000

Job summary

Corin Group, a global orthopaedics innovator headquartered in Cirencester, is seeking a German-speaking Customer Service Associate to support the European team across Germany, Hungary and Switzerland.

The role is full-time with a hybrid model after training, offering a competitive salary and a range of benefits including pension, private medical insurance, and life assurance. You will work closely with customers to ensure accurate orders and excellent service.

Qualifications

• Minimum 2 years of customer service experience (orthopaedics advantageous).
• Strong systems knowledge (ERPs, WebOps, Sage).
• Customer-focused and process-driven with excellent communication.
• Proficient in Microsoft Office Suite (Excel, Outlook, Word).
• Highly organised, able to prioritise, multitask and work under pressure.
• GCSEs in English and Maths.

Responsibilities

• Act as the first point of contact for customers within Corin.
• Accurately enter and audit customer orders with right-first-time accuracy.
• Investigate issues, perform root cause analysis, and process credit notes.
• Manage Return Goods Authorisations (RGAs).
• Issue order acknowledgements promptly and maintain master data.
• Support SOPs, monitor KPIs and ensure high-quality customer experience.
• Handle new customer enquiries and assist with account setup documentation.
• Rotate across regional inboxes, process orders, track deliveries and stock.
• Support internal and external audits as required.

Skills

Account management

Sales experience

ERP systems

WebOps

Sage

Customer service

MS Office

Excel

Outlook

Word

Communication

Stakeholder management

Organisation

Prioritisation

Problem solving

Education

GCSE English & Maths

Tools

ERPs

WebOps

Sage

Job description

Corin Group, a global orthopaedics innovator headquartered in Cirencester, is seeking a German-speaking Customer Service Associate to support the European team across Germany, Hungary and Switzerland.

The role is full-time with a hybrid model after training, offering a competitive salary and a range of benefits including pension, private medical insurance, and life assurance. You will work closely with customers to ensure accurate orders and excellent service.