German Speaking Customer Service Representative

Euro London Appointments Ltd; Guildford; Hybrid; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Discretionary annual bonus

Hybrid working pattern

Free onsite parking

Birthday off

2 extra days off at Christmas

Holiday accrual with years of service

Friendly team environment

Long-term career development

Job summary

Euro London Appointments Ltd in Guildford, Surrey, is seeking a German Speaking Customer Service Representative to support UK and European customers. This permanent, full-time role offers a hybrid working pattern (2 days in the office after training) and a competitive salary.

You will handle enquiries in German and English, resolve issues, and build lasting relationships using CRM systems. The position suits a customer-focused communicator with strong organisational skills and a proactive

Qualifications

• Fluent German and English required.
• Experience in customer service or client services.
• Strong communication and interpersonal skills.
• Proactive problem solver.
• Comfort handling inquiries via phone and email.
• Experience with CRM/ERP or customer management systems.
• Proficient in Excel and MS Office.
• Well organised with attention to detail.
• Experience supporting international customers (advantage).
• Experience with technical product enquiries or B2B/B2C (advantage).

Responsibilities

• Handle customer enquiries via telephone and email in German and English.
• Act as key contact for German-speaking and UK customers.
• Resolve queries, complaints and service issues professionally.
• Build and maintain strong customer relationships.
• Maintain accurate customer records in internal systems.
• Work closely with internal teams to ensure queries are resolved efficiently.
• Support reporting and identify opportunities to improve customer satisfaction.
• Provide a consistently high standard of customer service.

Skills

Fluent German

Fluent English

Customer service experience

Communication skills

Problem solving

Organised

Attention to detail

Interpersonal skills

CRM experience

Tools

CRM/ERP systems

Microsoft Office (Excel)

Job description

Job title: German Speaking Customer Service Representative

Location: Guildford, Surrey - Hybrid (2 days per week in the office after training)

Salary: £27,000-£32,000 DOE + Discretionary Annual Bonus

Contract: Permanent, Full-Time

We are recruiting for a German Speaking Customer Service Representative to join an established international business based in Guildford.

This is a fantastic opportunity for a customer-focused individual who enjoys building relationships, resolving queries and delivering excellent service. You will support customers across the UK and Europe, working within a friendly and collaborative team.

The Role

• Handle customer enquiries via telephone and email in German and English
• Act as a key point of contact for German-speaking and UK customers
• Resolve customer queries, complaints and service-related issues professionally
• Build and maintain strong customer relationships
• Maintain accurate customer records using internal systems
• Work closely with internal teams to ensure queries are resolved efficiently
• Support reporting and identify opportunities to improve customer satisfaction
• Provide a consistently high standard of customer service

About You

• Fluent German and English are essential
• Previous experience in customer service, customer support or client services
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a proactive approach
• Comfortable handling customer enquiries over the phone and via email
• Experience using CRM, ERP or customer management systems
• Good Microsoft Office skills, including Excel
• Highly organised with excellent attention to detail
• Experience supporting international customers would be advantageous
• Previous experience with technical product enquiries or B2B/B2C customers would be beneficial

What's on Offer

• £27,000-£32,000 DOE
• Discretionary annual bonus
• Hybrid working - just 2 days per week in the office after training
• Free onsite parking
• Birthday off
• 2 additional days off at Christmas + automatic increase of holiday with years of service
• Supportive and friendly working environment
• Long-term career development opportunities

This is a fantastic opportunity for a German speaker looking to develop their career within an international customer service environment.