German Speaking Customer Service Coordinator

Page Personnel; Lancashire; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Annual bonus

Hybrid work - 2 days WFH

Career development

Permanent position based in Blackburn

Job summary

Page Personnel in Blackburn, England, is seeking a German-speaking Customer Service Coordinator to handle bilingual inquiries, order processing, and coordination with logistics. You will support the sales team, manage multiple orders, and communicate with customers, transport partners, and warehouse staff.

The role requires fluency in German and English, experience in customer service or coordination, SAP knowledge, and strong organizational and communication skills.

Qualifications

• Fluency in both German and English, written and spoken.
• Experience in a customer service or coordination role, preferably within industrial or manufacturing sectors.
• Experience with sales order processing and experience using SAP.
• Strong organisational skills and attention to detail.
• Proficiency in using Microsoft Office and CRM systems.
• Excellent communication and problem-solving abilities.

Responsibilities

• Respond to customer enquiries in German and English via phone and email.
• Process customer orders and manage changes or updates.
• Organise delivery of goods and communicate with transport companies and warehouse team.
• Collaborate with internal teams to resolve customer issues and ensure satisfaction.
• Manage multiple orders and ensure deliveries are on time.
• Provide product information and support to customers as required.
• Handle complaints professionally and aim for quick resolutions.
• Support the sales team with administrative tasks and customer follow-ups.
• Assist in improving processes to enhance the customer service experience.

Skills

German language

English language

Customer service

SAP

CRM system

Microsoft Office

Communication

Problem solving

Organizational skills

Tools

SAP

CRM systems

Job description

About Our Client

An organisation in the industrial and manufacturing sector based in Blackburn.

Job Description

• Respond to customer enquiries in German and English via phone and email, ensuring timely and accurate communication.


• Process customer orders and manage any changes or updates efficiently.


• Organising delivery of goods for all orders and communicating with transport companies and warehouse team.


• Collaborate with internal teams to resolve customer issues and ensure satisfaction.


• Manage multiple orders and ensure deliveries are on time.


• Provide product information and support to customers as required.


• Handle complaints professionally, aiming for quick and effective resolutions.


• Support the sales team with administrative tasks and customer follow-ups.


• Assist in improving processes to enhance the customer service experience.

The Successful Applicant

A successful German Speaking Customer Service Coordinator should have:

• Fluency in both German and English, written and spoken.


• Experience in a customer service or coordination role, preferably within industrial or manufacturing sectors.


• Experience with sales order processing and experience using SAP.


• Strong organisational skills and attention to detail.


• Proficiency in using Microsoft Office and CRM systems.


• Excellent communication and problem-solving abilities.

What's on Offer

• Salary ranging from £30,000 to £35,000, dependent on the level of experience.


• Annual bonus opportunity.


• Hybrid working - 2 days working from home p/w.


• Career development and progression.


• Permanent position based in Blackburn.


• Opportunity to work in the industrial and manufacturing industry.

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German Speaking Customer Service Coordinator • Blackburn, England