Teacher Support Advisor - GERMAN SPEAKING POSITION

Twinkl Limited; Sheffield; Remote; GBP 22,000 - 28,000; Full time

Job summary

Twinkl Limited is seeking a Teacher Support Advisor who is fluent in German to join their customer support team. This role involves assisting educators globally with queries and providing resource recommendations, all while embodying the company's values. The position offers flexibility to work remotely or from the Sheffield office, with comprehensive training provided.

Benefits

Flexible working policy

29 annual leave days per year

Continuous Professional Development (CPD)

Life insurance

Company sick pay

Qualifications

• Background in teaching from within the classroom.
• Ability to communicate effectively both written and verbally.
• Facilities to work efficiently from home.

Responsibilities

• Resolve member queries and assist with resource recommendations.
• Communicate with tech advisers to help solve technical queries.
• Educate customers on memberships without selling.

Skills

Excellent communication skills

Strong IT skills

Attention to detail

German language knowledge

Education

PGCE qualified or Level 3 Teaching Assistant

A to C in GCSE Maths & English

Job description

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Teacher Support Advisor - GERMAN SPEAKING POSITION

Join our exceptional customer support team as a Teacher Support Adviser and provide a world-class service to educators across the globe.Resolve member queries, assist with resource recommendations, and collaborate with various teams to support our mission, all while working remotely or from our Sheffield office.

This is a remote position with the opportunity of working from our head office in Sheffield if you prefer. Your hours will be spread across the week including some late shifts and weekend shifts . Full training will be provided and you would need to work 9am-5.30pm Mon-Fri for the first two weeks for training.

Ongoing projects/how you’ll spend your day:

You’ll be joining our exceptionally lovely customer support team to help provide our members with a world-class customer service experience! You’ll be working as part of an established team of teachers answering queries via phone, email, social media, and Twinkl’s messenger tool. You'll help our members get the most out of their subscription by answering any questions they have quickly and efficiently. You’ll advise educators and parents around the world on our resources, memberships, and accounts.

To succeed in the role, you will:

As a Teacher Support Adviser, you’ll be the first point of contact for our customers.As such, you’ll be an expert on our products, services and resources, acting as an ambassador for the brand by living and breathing our values: Lead the way, go above and beyond, do the right thing and be lovely.

In this role, you will:

effectively solve problems for Twinkl members around the world in regards to their account and membership via phone and written communications.

assist educators, parents and carers with finding resources based on a given criteria.

communicate with tech advisers to help solve technical queries.

communicate with resource creators and designers to request new resources and amendments to current resources as suggested by Twinkl members.

educate customers on our memberships without selling.

build transferable skills such as time management, listening skills, and adaptability.

work closely with product owners, segment managers, and country managers to keep up-to-date with changes, and support TwinklCares with answering queries.

develop side projects whilst meeting targets.

You’ll work with:

customer facing teams including customer support, schools, marketing, social media, product owners, segment managers and country managers.

other departments across the company as well as any partner companies within the Hive as and when required.

We're interested in anyone who meets one, or a combination of the following:

Core Skills:

A background of teaching from within the classroom

A good understanding of the current UK curriculum

Excellent communication skills with attention to detail, a thorough understanding of spelling and grammar, and a good phone manner

Strong IT skills & understanding of IT systems

Facilities to work efficiently from home (reliable internet and access to own computer)

A strong level of written and verbal German language knowledge

Beneficial but not essential:

A background of working within a customer support environment

A thorough understanding of social media

Soft Skills:

Is good fun to be with and has the ability to communicate well with others

Is organised, able to work to deadlines, and manages time effectively

Is able to communicate with colleagues and our external partners effectively, both written and verbally

Has a hard work ethic, is passionate, driven and loves what they do

Is honest, trustworthy and reliable

Produces quality work and is ready to learn new skills

Qualifications & Experience:

PGCE qualified or Level 3 Teaching Assistant or equivalent

A to C in GCSE Maths & English

If you require a reasonable adjustment to the application/selection process to enable you to demonstrate your ability to perform the job requirements please include this at the foot of your covering letter.This will help us to understand any modifications we may need to make to support you throughout our selection process.

In return for everything you can bring, we can offer you an exciting role in a fast-growing and dynamic business, with plenty of career opportunities.

Here’s a couple of the things that make Twinkl a great place to be:

A friendly, welcoming and supportive culture. We believe work should be fun and always put people before process.

Flexible working with opportunities to work from home.

Diversity, inclusion and belonging - our Employee Network Program includes working groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech and Working Parents.

Continuous Professional Development (CPD) - Our ever-evolving program includes: Monthly progression reviews, Twinkl’s Management Scheme, commercial awareness training, leadership coaching quads, career chats and mentoring.

Plus, Westfield Health, life insurance, 29 annual leave days per year (inc bank holidays) & company sick pay.

Here’s a couple of the things that make Twinkl a great place to be:

• A friendly, welcoming and supportive culture. We believe work should be fun and always put people before the process
• Diversity, inclusion and belonging - our Employee Network Program includes working groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech and Working Parents.
• From day 1 - Westfield Health, 33 annual leave days per year (pro-rata) inclusive bank holidays, a "Me" day each year, a charity day each year, flexible working policy with opportunities to work from home and Twinkl subscriptions.
• Quarterly company awards programme
• Seasonal events
• Cervical and Prostate screening
• Company sick pay after 3 months of service
• After probation - cycle-to-work scheme
• Long-term service reward - Life insurance, enhanced pension contribution, enhanced maternity pay, enhanced adoption pay and enhanced paternity pay, long service award, long service annual leave