German-speaking Customer Experience Specialist

Ttecjobs; Basildon; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Private Medical Insurance

Life Assurance 4x salary

Contributory pension scheme

Job summary

Percepta is recruiting a Native German-speaking Customer Experience Specialist to deliver outstanding support for a globally recognised automotive brand. The role combines inbound and outbound calls, email, and live chat to resolve inquiries with professionalism.

You will predominantly assist German-speaking customers while maintaining strong English communication, documentation in CRM, and team collaboration across departments for optimal outcomes.

Qualifications

• Native German speaker with excellent written and spoken German.
• Professional fluency in English.
• Experience in customer service, customer experience, or contact centre.
• Experience handling enquiries via phone, email, and digital channels.

Responsibilities

• Deliver an exceptional customer experience across multiple channels.
• Support German-speaking customers via phone, email, and chat.
• Be a trusted resource for product information and service support.
• Document interactions and case details in CRM systems.
• Collaborate with Sales, Technical Support and Warranty teams to ensure satisfaction.
• Manage inquiries promptly with a solution-focused approach.
• Contribute to process improvements and customer experience initiatives.

Skills

Native German

Excellent English

Customer service experience

Multichannel support

CRM systems

Microsoft Office

Communication skills

Problem solving

Education

Relevant education or experience

Tools

CRM systems

Microsoft Office

Email & Chat tools

Job description

Percepta is recruiting a Native German-speaking Customer Experience Specialist to deliver outstanding support for a globally recognised automotive brand. The role combines inbound and outbound calls, email, and live chat to resolve inquiries with professionalism.

You will predominantly assist German-speaking customers while maintaining strong English communication, documentation in CRM, and team collaboration across departments for optimal outcomes.