European Automotive Technical Specialist - Hybrid Support

Percepta; Daventry; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Percepta is seeking an Automotive Technical Specialist to join our European Customer Experience Hub, supporting complex vehicle concerns and guiding internal teams to practical resolutions.

This hybrid, full-time role suits someone with a background in manufacturing, franchised dealers, workshops, or diagnostics, who can translate technical detail into clear customer guidance and collaborate across Europe.

Qualifications

• Experience in automotive manufacturing, franchised dealer, workshop, diagnostic, service or technical support.
• Strong understanding of modern vehicle systems, diagnosis and repair processes.
• Ability to translate complex technical information into practical advice.
• Confident communication with colleagues, retailers and stakeholders.

Responsibilities

• Act as a trusted technical contact for complex vehicle cases and guide next steps.
• Review technical information and help identify the most appropriate actions.
• Work with retailers, field teams, and colleagues to progress cases effectively.
• Explain technical updates clearly to technical and non-technical audiences.
• Identify recurring issues and share insights to improve future handling.
• Create simple guidance and knowledge updates to support colleagues.

Skills

Problem solving

Diagnostic thinking

Clear communication

Multi-tasking

Data handling

Collaboration

Solution mindset

Education

City and Guilds or NVQ L3

HV qualification (IMI3+)

Job description

Percepta is seeking an Automotive Technical Specialist to join our European Customer Experience Hub, supporting complex vehicle concerns and guiding internal teams to practical resolutions.

This hybrid, full-time role suits someone with a background in manufacturing, franchised dealers, workshops, or diagnostics, who can translate technical detail into clear customer guidance and collaborate across Europe.