German-Speaking Software Account Manager

Percepta LLC; Basildon; Hybrid; GBP 29,000 - 40,000; Full time

Benefits offered by this job

22 days annual leave

Life Assurance 4 x annual salary

Contributory pension

Private Medical Insurance

Travel insurance for you and family

Job summary

Percepta LLC in Dunton, UK is seeking a Ford Pro Software Account Manager (German/Bilingual) to deliver proactive account management, product support and training for German-speaking customers. This full-time, hybrid role combines relationship management with technical guidance, enabling customers to maximize value from automotive software solutions.

You will be the primary contact, drive product adoption, reduce churn, and collaborate with internal teams.

Qualifications

• Fluency in German and English, written and spoken.
• Experience in Customer Success, Account Management or similar.
• Ability to manage multiple customer accounts and priorities.

Responsibilities

• Act as primary contact for German-speaking customers.
• Drive product adoption and engagement.
• Provide coaching and training on software solutions.
• Support retention and reduce churn.
• Collaborate with internal teams to resolve issues.
• Conduct customer reviews and onboarding sessions.
• Monitor health and usage trends.

Skills

German & English fluency

Customer Success

Account Management

Stakeholder management

Job description

Percepta LLC in Dunton, UK is seeking a Ford Pro Software Account Manager (German/Bilingual) to deliver proactive account management, product support and training for German-speaking customers. This full-time, hybrid role combines relationship management with technical guidance, enabling customers to maximize value from automotive software solutions.

You will be the primary contact, drive product adoption, reduce churn, and collaborate with internal teams.