German-Speaking Customer Experience Specialist (Automotive)

Ttecjobs; Basildon; Hybrid; GBP 29,000 - 40,000; Full time

Benefits offered by this job

Life Assurance 4x annual salary

Contributory pension scheme

Private Medical Insurance

Travel Insurance for you and family

Employee Rewards & Recognition Program

Job summary

Percepta is seeking a Native German-speaking Customer Experience Specialist to deliver exceptional support for a global automotive brand. You will be the primary German-speaking contact, providing accurate information, timely issue resolution, and exceptional service across phone, email, and live chat.

You will liaise with Sales, Technical Support, Warranty, and Dealership teams, using CRM tools to document interactions and maintain high customer satisfaction.

Qualifications

• Native German speaker with excellent written and verbal communication skills.
• Professional fluency in English.
• Previous experience in a customer service, customer experience, or contact centre environment.
• Experience handling customer enquiries through telephone, email, and digital channels.

Responsibilities

• Deliver an exceptional customer experience across multiple channels.
• Support German-speaking customers via phone, email, and chat.
• Act as a trusted resource for product information and service support.
• Document customer interactions and case details in CRM systems.
• Collaborate with internal departments to ensure customer satisfaction.

Skills

German language

English fluency

Customer service

CRM systems

Microsoft Office

Education

Further Education College qualification/A-Levels

Tools

CRM systems

Microsoft Office

Job description

Percepta is seeking a Native German-speaking Customer Experience Specialist to deliver exceptional support for a global automotive brand. You will be the primary German-speaking contact, providing accurate information, timely issue resolution, and exceptional service across phone, email, and live chat.

You will liaise with Sales, Technical Support, Warranty, and Dealership teams, using CRM tools to document interactions and maintain high customer satisfaction.