Customer Care Advisor with German (6-Month Fixed-Term Contract)

BP PLC; Milton Keynes; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

BP plc is seeking a Customer Care Advisor with German for a 6-month fixed-term contract in Milton Keynes. You will serve as the primary contact for customers, handling inquiries via phone, email, and chat, and delivering multilingual support to ensure a positive experience.

The role requires fluency in English and German, strong communication and analytical skills, and the ability to prioritize tasks in a hybrid office/remote setup.

Qualifications

• Fluent English and German (written and spoken) required.
• Experience in a customer-facing role with strong communication skills.
• Proven ability to prioritize workload and manage time effectively.
• Experience in de-escalation and conflict management techniques.
• Understanding of customer experience principles and value proposition.
• Familiarity with business process improvement methodologies.
• High emotional intelligence and adaptability to change.

Responsibilities

• Handle and resolve customer inquiries and complaints across channels (phone, email, chat).
• Demonstrate customer-centric thinking to address needs and ensure satisfaction.
• Use analytical thinking to diagnose issues and drive solutions.
• Prioritize workload to ensure timely responses to all queries.
• Contribute to process improvements and sustainability awareness in interactions.
• De-escalate conflicts and seek mutually agreeable resolutions.

Skills

Fluent English & German

Customer-facing experience

Analytical thinking

Workload prioritization

Conflict management

Customer experience understanding

Process improvement mindset

Emotional intelligence

Agility practices

Job description

## Customer Care Advisor with German (6-Month Fixed-Term Contract)Apply: This position is a hybrid of office/remote working: United Kingdom - Milton Keynes: Full time: Posted Today: End Date: October 15, 2026 (7 days left to apply): RQ116860**Job Family Group:**Business Support Group**Job Description:**## Job SummaryAs a Customer Care Advisor with German at bp pulse, you will be the primary point of contact for our customers, providing exceptional support in multiple languages, resolving inquiries, and contributing to a positive customer experience.## Job Responsibilities* Effectively handle and resolve customer inquiries and complaints across various channels (phone, email, chat) in multiple languages.* Apply customer-centric thinking to understand and address customer needs, ensuring a positive customer experience.* Use strong analytical thinking to diagnose issues, identify solutions, and improve business processes.* Manage workload prioritization efficiently to ensure all customer queries are addressed in a timely manner.* Demonstrate commercial competence by understanding the value proposition and contributing to customer satisfaction.* Engage in conflict management to de-escalate difficult situations and find mutually agreeable resolutions.* Contribute to business process improvement through creative and innovative ideas.* Maintain awareness of sustainability principles and their relevance to customer interactions.* Understand and empathize with customer emotions to provide sensitive and effective support.* Adhere to agility core practices to adapt to changing customer needs and business priorities.## Job Qualifications* Fluency in English and German (written and spoken) is essential.* French is a bonus* Proven experience in a customer-facing role, demonstrating excellent communication skills.* Strong analytical thinking and problem-solving abilities.* Demonstrated ability in workload prioritization and effective time management.* Experience in conflict management and de-escalation techniques.* A strong understanding of customer experience principles and customer value proposition.* Familiarity with business process improvement methodologies.* Awareness of sustainability concepts and their application in a business context.* High degree of emotional intelligence and the ability to understand and respond to customer emotions.* Adaptability and a proactive approach to learning and applying agility core practices.**Why join us?****At bp, we support our people to grow in a diverse and exciting environment. We believe that our team is strengthened by diversity.****There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, among others!****We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.****Reinvent your career as you help our business meet the challenges of the future. Apply now!****Travel Requirement:**No travel is expected with this role**Relocation Assistance:**This role is not eligible for relocation**Remote Type:**This position is a hybrid of office/remote working**Skills:**Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Service, Customer Support, Customer Value Proposition, Digital Fluency, Resilience, Self-Awareness, Sustainability awareness and action, Understanding Emotions, Workload Prioritization