German B2B Customer Experience Coordinator - Hybrid Fridays

Impact Recruitment; Northampton; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Work from home Fridays

Paycare scheme

Annual salary review

Flexible working

25 days annual leave

Job summary

Impact Recruitment is seeking a Customer Experience Coordinator in Northampton for a permanent, full-time role. You will work with German-speaking B2B clients, diagnose product requirements, manage the sales process from lead to order, and collaborate with internal teams to meet lead times.

The position offers Fridays work-from-home, 25 days holiday, flexible working, and regular salary reviews.

Qualifications

• Minimum 2 years in customer experience, support or sales.
• Fluent in German and English.
• Strong CRM and MS Office proficiency.

Responsibilities

• Diagnose customer product needs and provide solutions.
• Manage the sales process from lead to customer.
• Provide quotes and pricing to customers.
• Process sales orders and quotations accurately.
• Collaborate with warehouse, transport, and engineering to meet lead times.

Skills

German language

English language

Customer service

B2B sales

Tools

Hubspot

Zendesk

Excel

Word

Job description

Impact Recruitment is seeking a Customer Experience Coordinator in Northampton for a permanent, full-time role. You will work with German-speaking B2B clients, diagnose product requirements, manage the sales process from lead to order, and collaborate with internal teams to meet lead times.

The position offers Fridays work-from-home, 25 days holiday, flexible working, and regular salary reviews.