Genesis Homes Vacancy – Customer Services Maintenance Technician

Penrith Business Parks; Penrith; On-site; GBP 26,000 - 32,000; Full time

Job summary

Genesis Homes are recruiting a Customer Services Maintenance Technician to deliver remedial and maintenance works in new homes, ensuring a high-standard customer experience. The role involves visiting customers at home for various remedial tasks, and maintaining safety and quality across duties.

You will manage workloads to meet SLAs, perform planned maintenance, diagnose faults and ensure clean, safe working areas, with a keen eye for detail in finishes.

Qualifications

• Must be an experienced, competent person and confident communicator, have a positive outlook, be conscientious and enjoy problem solving.
• Ability to be competent in all aspects of homeowner maintenance, including maintenance of machines and tools.
• Painting and Joinery experience is required.
• Be self-motivated and able to work from own initiative.
• Excellent communication skills, able to liaise with people on a personal level.
• Must hold a full Driving Licence, valid to drive in the UK.
• Must hold a relevant CSCS card.

Responsibilities

• Manage and prioritise workloads in order to complete high-quality remedial works in a timely manner and in accordance with set SLA’s.
• Visiting Customers at home to undertake a range of remedial work (which can include carpentry, decorating, plastering).
• Carry out planned maintenance and repair improvements to occupied properties.
• Diagnose and repair faults.
• Maintain the cleanliness of working areas.
• Work safely, ensuring safety and well-being of yourself, customers and colleagues.
• A keen eye for detail and finish will be vital.

Skills

Communication

Competent communicator

Problem solving

Self-motivated

Attention to detail

Tools

CSCS card

Job description

Genesis Homes are Recruiting a Customer Services Maintenance Technician

Job Title: Customer Services Maintenance Technician
Hours: Full time & Part time available
Location: Penrith
Reports to: Customer Services Manager

What is the role?

Customer Services maintenance technician role will provide a variety of high-quality remedial and maintenance works for customers in their new homes, providing a high standard of customer experience.

Principal Duties

• As part of our Customer Services Team, you will be responsible to Manage and prioritise workloads in order to complete high-quality remedial works in a timely manner and in accordance with set SLA’s
• Visiting Customers at home to undertake a range of remedial work (which can include carpentry, decorating, plastering)
• Carry out planned maintenance and repair improvements to occupied properties
• Diagnose and repair faults
• Maintain the cleanliness of working areas
• Work safely, ensuring safety and well-being of yourself, customers and colleagues
• A keen eye for detail and finish will be vital.

Requirements

• Must be an experienced, competent person and confident communicator, have a positive outlook, be conscientious and enjoy problem solving
• Ability to be competent in all aspects of homeowner maintenance, including maintenance of machines and tools
• Painting and Joinery experience is required
• Be self-motivated and able to work from own initiative
• Excellent communication skills, able to liaise with people on a personal level
• Must hold a full Driving Licence, valid to drive in the UK
• Must hold a relevant CSCS card.