Customer Service Technician

Crest Nicholson plc; Swindon; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Company Vehicle

Annual company bonus scheme

Private healthcare and healthcare cash

25 days annual leave

Cycle to Work scheme

Job summary

Crest Nicholson's South West Division is seeking a multi-trades Customer Service Technician to carry out remedial works within dwellings, correcting faults and ensuring completion with minimal disruption. This site-based role involves coordinating with customers and the Customer Services Manager to schedule works and report progress.

You will perform painting, mastic replacement, tiling, carpentry, and paving adjustments, while upholding health and safety standards and ensuring high-quality

Qualifications

• Experience as a tradesman in property services and snagging.
• Customer service focused with quality at the centre of work.
• Excellent organisational skills and time management.

Responsibilities

• Communicate with the Customer Services Manager and manage the appointment process.
• Carry out remedial works (painting, mastic replacement, tiling, carpentry, paving) across dwellings.
• Provide regular progress reports and log recurring issues.
• Ensure health and safety compliance and high-quality workmanship.

Skills

Customer service

Time management

Attention to detail

Organisation

Job description

For over 60 years, we have been delivering premium homes for a life less ordinary. Built with care, quality and attention to detail, our homes are set within carefully planned, sustainable communities in beautifully chosen locations, giving our customers a home they’ll love.

Our success is built on exceptional people, and we’re committed to attracting, developing and retaining the very best talent in the industry. We’ll give you the support, opportunities and culture to thrive, grow your career and be part of something that matters in a place where you can truly belong.

Crest Nicholson's South West Division is looking for a multi-trades Customer Service Technician to carry out remedial works within dwellings, correcting faulty workmanship and replacing faulty materials and to ensure that all remedial works which the company has accepted to deal with are completed with minimal disruption and inconvenience to the customer. This is a site based role where you will be travelling from your home address to our development locations.

The Role

This is a customer facing role where a Customer Services Manager will raise requests of works for completion, and where you will be in charge of communicating directly with Crest Nicholson clients and managing the appointment process, agreeing when works will commence and be completed within set timescales.

It is the responsibility of the Customer Service Technician to ensure materials are available and to hand when completing the works, and that the remedial work is completed in accordance to our quality standards.

Examples of your work will include:

• Painting
• Mastic Replacement
• Wall Tiling
• Carpentry work such as easing doors, creaking floors etc.
• Paving slab adjustment

When completing and undertaking work you will provide the Customer Service Manager with regular progress reports and keep him/her aware of any problems arising from works undertaken. You will also keep a log of reoccurring issues, highlighting any products or materials which are substandard, to prevent further use and limiting continuous problems.

All work shall be carried out in accordance with our Health and Safety policies, as well as our quality procedures. We expect all Crest employees to be well presented, and to keep tools and equipment safe and in good order.

About You

We are looking for an ambitious individual with a keen eye for detail. You will be a skilled tradesman with experience in a similar role across property services and snagging. You will be open and friendly with customer service and quality at the centre of your work, as well as demonstrating excellent organisational skills and time management.

The Company

Our people are at the heart of our business, and we’re committed to creating an inclusive workplace where everyone feels valued, supported and able to thrive.

We welcome applications from people of all backgrounds and recognise that everyone has different needs outside of work too. That’s why, wherever possible, we’ll consider flexible working requests across every role, helping you find the right balance between work and life.

We're passionate about creating a culture built on collaboration, openness and continuous development, where your contributions are recognised, your career can grow, and you can make a real impact.

At Crest Nicholson, we care about you as an individual, not just the role you do, and we’re committed to supporting every part of your life — from your wellbeing and financial security to your lifestyle and career. That’s why we offer a comprehensive benefits package designed with you in mind. This includes:

• Company Vehicle
• Annual company bonus scheme
• Private healthcare and healthcare cash plan options
• 25 days annual leave, plus bank holidays
• Cycle to Work scheme

As part of the recruitment process, we'll ask you to provide some personal information so we can process your application. To find out more about how we collect, use and protect your data, please see our Recruitment Privacy Policy on the Crest Nicholson website.