Customer Care Engineer

Skilled Careers; Epping Forest; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company van or car allowance

Tools provided

Career progression opportunities

Job summary

Skilled Careers is seeking a proactive Customer Care Engineer to support new build residential developments across Hertfordshire and North London. You will diagnose defects, perform carpentry and general maintenance, and deliver outstanding service to homeowners.

This role requires a strong carpentry background, multi-trade skills, and the ability to manage multiple tasks independently while maintaining safety and quality standards.

Qualifications

• Experience in house building or construction is highly desirable.
• Full UK manual driving licence (essential).
• Strong customer service and communication skills.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Attend occupied properties to diagnose and rectify defects in line with warranty guidelines.
• Carry out remedial works including carpentry, finishing, and general maintenance tasks.
• Deliver high level of customer service when dealing with homeowners.
• Manage workload and diary across multiple live developments.
• Liaise with Customer Care, Site Managers, and subcontractors to coordinate works.
• Maintain accurate records of works and materials used.
• Ensure all works are completed safely and to a high standard.

Skills

Carpentry

Multi-trade

Customer service

Independent work

Attention to detail

Driving licence

House building/ Construction exp

Job description

Location: Hertfordshire and North London

Salary: Competitive + Company Vehicle/Allowance + Benefits

About the Role

We are seeking a proactive and customer-focused Customer Care Engineer to join our growing team, supporting new build residential developments across Hertfordshire and North London.

Key Responsibilities

• Attend occupied properties to diagnose and rectify defects in line with warranty guidelines
• Carry out a range of remedial works including carpentry, finishing, and general maintenance tasks
• Deliver a high level of customer service when dealing with homeowners
• Manage your own workload and diary across multiple live developments
• Liaise with the Customer Care team, Site Managers, and subcontractors to coordinate works
• Maintain accurate records of works carried out and materials used
• Ensure all works are completed safely and to a high standard

About You

• Previous experience in a similar role within house building or construction is highly desirable
• Strong carpentry background preferred (first or second fix experience advantageous)
• Multi-trade skills are beneficial (e.g. plastering, decorating, basic plumbing)
• Excellent customer service and communication skills
• Ability to work independently and manage multiple tasks effectively
• Strong attention to detail and problem-solving mindset
• Full UK manual driving licence (essential)

What We Offer

• Competitive salary package
• Company van or car allowance
• Tools and equipment provided
• Opportunity to work with a growing and reputable house builder
• Supportive team environment and career progression opportunities