Customer Care Technician

Harron Homes; Deighton; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Company van

Tools provided

25 days holiday

Training & development

Life assurance

Additional annual leave

EAP and wellbeing line

Salary sacrifice pension

Job summary

Harron Homes in Yorkshire is seeking a Multi-Skilled Customer Care Technician to join our Customer Service team. You will carry out remedial works in occupied homes, performing multi-trade repairs with a focus on right-first-time service and customer satisfaction.

Qualified tradesperson with strong carpentry, decorating and plaster skills, plus knowledge of building regulations, and a full UK driving licence. You will work independently but collaborate with the team to deliver high standards.

Qualifications

• Qualified in a recognised trade or able to demonstrate extensive multi-trade experience.
• Previous experience within housebuilding, property maintenance or customer care.
• Strong practical skills across multiple trades, particularly carpentry, decorating and plaster repairs.
• Good understanding of building regulations, quality standards and defect rectification.
• Excellent communication and interpersonal skills.
• Ability to work independently, manage your own workload and prioritise effectively.
• Full UK driving licence.

Responsibilities

• Carry out planned and reactive remedial works in occupied homes.
• Complete multi-trade repairs including carpentry, plaster patching, decorating and general maintenance.
• Diagnose defects and identify effective solutions.
• Communicate professionally with homeowners throughout each visit.
• Work closely with the Customer Service team to ensure all works are completed efficiently and to a high standard.
• Report recurring issues and assist with identifying long-term solutions.
• Source materials required for repairs and manage van stock effectively.
• Maintain accurate records, expenses and job updates.
• Ensure all work complies with Health & Safety requirements, company procedures and relevant building standards.
• Build positive relationships with customers while respecting their homes.

Skills

Multi-trade experience

Carpentry

Decorating

Plaster repair

Communication

Driving license

Education

Trade qualification

Job description

Multi-Skilled Customer Care Technician - Yorkshire

We are looking for an experienced Multi-Skilled Customer Care Technician to join our Customer Service team in Yorkshire. This is an excellent opportunity for a skilled tradesperson who takes pride in delivering exceptional customer service while carrying out high-quality remedial works within occupied homes. You will play a key role in ensuring our homeowners receive a professional, right-first-time service, helping us maintain the highest standards of customer satisfaction.

Key responsibilities

• Carry out planned and reactive remedial works in occupied homes.
• Complete a variety of multi-trade repairs including carpentry, plaster patching, decorating and general maintenance.
• Diagnose defects and identify effective solutions.
• Communicate professionally with homeowners throughout each visit.
• Work closely with the Customer Service team to ensure all works are completed efficiently and to a high standard.
• Report recurring issues and assist with identifying long-term solutions.
• Source materials required for repairs and manage van stock effectively.
• Maintain accurate records, expenses and job updates.
• Ensure all work complies with Health & Safety requirements, company procedures and relevant building standards.
• Build positive relationships with customers while respecting their homes.

About you

• Qualified in a recognised trade or able to demonstrate extensive multi-trade experience.
• Previous experience within housebuilding, property maintenance or customer care.
• Strong practical skills across multiple trades, particularly carpentry, decorating and plaster repairs.
• Good understanding of building regulations, quality standards and defect rectification.
• Excellent communication and interpersonal skills.
• Ability to work independently, manage your own workload and prioritise effectively.
• Full UK driving licence.

Personal qualities

• Customer-focused and professional.
• Reliable, trustworthy and well organised.
• A proactive problem solver with a "right first time" approach.
• Respectful when working within customers' homes.
• A strong team player who enjoys sharing knowledge and supporting colleagues.

What's on offer?

• Competitive salary
• Company van and fuel card
• Tools and equipment provided
• 25 days holiday + bank holidays
• Ongoing training and development
• Life assurance
• Able to purchase additional annual leave
• Access to EAP and wellbeing line
• Able to enrol within salary sacrifice pension scheme

We believe Harron Homes is a place for everyone, no matter where you come from, what you look like or how you identify.

Please note due to the volume of applicants, if you have not heard from us within 14 days, please accept this as confirmation that we will not be progressing with your application further on this occasion.