Maintenance Technician

HARRON HOMES LIMITED; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading construction company in the UK is seeking a skilled Customer Service Operative to join their Yorkshire team. The role involves completing various maintenance tasks efficiently while ensuring a high-quality service for homeowners. Ideal candidates should have strong multi-trade skills and prior customer service experience. This full-time position offers the opportunity to work independently and make a significant impact on customer satisfaction in a dynamic environment.

Qualifications

• Qualified in a relevant trade or equivalent experience.
• Proven experience in multi-trade maintenance or customer service.

Responsibilities

• Complete planned and reactive maintenance in occupied properties.
• Provide a proactive, customer-focused service.

Skills

Strong multi-trade experience

Building standards knowledge

Problem-solving skills

Time management

Diary organization

Education

Qualified in a relevant trade

Equivalent experience

Job description

Internal Recruiter | Harron Homes | I’m Hiring🏘️ | To be recognised as the most trusted quality homebuilder in those communities in which we create.

Customer Service Operative/Maintenance Technician/Handyman – Yorkshire

Do you enjoy using your trade skills to make a real difference for homeowners? If so at Harron Homes we are looking for a skilled and proactive Customer Service Operative to join our team in our Yorkshire region. This is a fantastic opportunity for a multi‑skilled tradesperson to deliver high‑quality maintenance and remediation work in our customers’ homes, ensuring a professional, right‑first‑time service.

Role Purpose

As a Customer Service Operative, you’ll be responsible for completing planned and reactive maintenance in occupied properties, including carpentry, plaster patching, decorating, and other general multi‑trade tasks. You’ll ensure all work is carried out safely, efficiently, and with the customer at the heart of everything you do.

Key Responsibilities

• Undertake agreed remediation and maintenance works to the highest standard.
• Provide a proactive, customer‑focused service, maintaining excellent relationships with residents.
• Communicate effectively with customers regarding issues and updates.
• Collaborate with the Customer Service Team to report recurring issues and complete inspections.
• Source and manage materials efficiently to ensure work is completed on time.
• Maintain vehicles, tools, and stock to support reliable service delivery.
• Adhere to Harron Homes’ Health & Safety policies and site regulations.
• Work independently, take initiative, and contribute knowledge to the wider team.

Person Specification

Qualifications & Experience

• Qualified in a relevant trade or multi‑trade, or equivalent experience.
• Proven experience in multi‑trade maintenance, customer service, or housebuilding.

Skills & Knowledge

• Strong multi‑trade experience and knowledge of building standards.
• Ability to rectify defects and problem‑solve effectively.
• Competent in planning, time management, and diary organisation.
• Understanding of build and NHBC standards.

Personal Attributes

• Personable, dependable, and trustworthy.
• Clean and tidy worker with respect for customers’ homes.
• Team player with a passion for construction and knowledge‑sharing.
• Proactive, motivated, and able to work independently.

Seniority Level

Not Applicable

Employment Type

Full‑time

Job Function

Customer Service and Project Management

Industries: Construction and Repair and Maintenance

We believe Harron Homes is a place for everyone, no matter where you come from, what you look like or how you identify.

Please note due to the volume of applicants, if you have not heard from us within 14 days, please accept this as confirmation that we will not be progressing with your application further on this occasion.