Maintenance Operative

Persimmon Homes; North East; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

5* housebuilder - quality homes and S%

Life Cover & Contributory Pension

Employee Benefits Platform – discounts

Diversity and development

Job summary

Persimmon Homes is hiring a Maintenance Operative in Durham to perform remedial and maintenance works on customers' new homes, ensuring high standards of customer experience.

You will manage workloads, complete quality repairs, and use the Operative App for reporting and records. A CSCS card and driving licence are required, with PASMA advantageous for access work.

Qualifications

• Excellent customer service skills and ability to manage homeowner expectation.
• Experience in maintenance for new homes, with focus on quality workmanship.
• PASMA or similar access equipment knowledge is advantageous.
• Full UK Driving Licence is required.

Responsibilities

• Manage and prioritise workloads to complete high-quality remedial works on time.
• Provide quality remedial works in line with policies and customer care standards.
• Minimise costs and record all works and costs.
• Complete online defect reporting and root-cause analysis via the Operative App.
• Liaise with subcontractors to inspect defects and communicate with customers and coordinators.
• Comply with HS&E policy and maintain team safety standards.

Skills

Customer service

Education

CSCS Card

PASMA certificate

First Aid qualification

Tools

MS Office

Job description

Job Title: Maintenance Operative

Location: Durham, DH6 (Initial Assignment)

Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Maintenance Operative and step into a role where your success is celebrated, your growth supported, and your work truly matters.

Why Persimmon Homes?

At Persimmon, We Don’t Just Build Homes — We Build Careers. When You Join Us As a Maintenance Operative, You’ll Benefit From

• Competitive salary
• 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
• Life Cover & Contributory Pension
• Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
• Committed to diversity, inclusion, and empowering your development

What is the role?

The purpose of the role is to provide a variety of high-quality remedial and maintenance works for customers in their new homes, providing maintaining high standards of customer experience.

Primary Responsibilities

• Manage and prioritise workloads in order to complete high-quality remedial works in a timely manner and in accordance with set SLA’s.
• Provide quality remedial works, ensuring compliance under the Persimmon Pledge and Customer Care Policies and Procedures.
• Minimise costs associated with remedial works and adhere to the sign-off and cost recording policies, identify all contra-charging opportunities.
• Complete all required online reporting via the Operative App, facilitating accurate record keeping of defect resolution and root cause analysis.
• Liaise with and monitor subcontractors where appropriate, to complete inspections of reported defects, providing full details of agreed works to both the customer and the Customer Care Co-ordinators.
• Comply with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team

What experience do I need?

• Ability to be competent in all aspects of homeowner maintenance, including maintenance of machines and tools
• Painting and Joinery experience is required
• PASMA certificate is advantageous
• Excellent customer service skills
• Conversant with Microsoft Office
• Current CSCS Card (Construction Skills Certification Scheme)
• First Aid qualification would be advantageous
• Full UK Driving Licence is required