Generalist - People Operations

Third Plateau; United Kingdom; Remote; GBP 65,000 - 85,000; Full time

Job summary

A leading organization in People Operations seeks an Associate Director of People Operations Generalist to ensure a smooth, inclusive, and people-centered experience. This role involves managing payroll, benefits, and employee relations while ensuring compliance. Candidates should have 5+ years of HR experience and strong organizational skills. The position is based in the United Kingdom, offering a dynamic workplace culture.

Qualifications

• 5+ years of professional experience in Human Resources.
• Ability to juggle multiple projects and deadlines.
• Proficient in improving processes and systems.

Responsibilities

• Manage payroll and benefits administration.
• Oversee end-to-end onboarding and offboarding.
• Provide day-to-day HR operational support.

Skills

Strong organizational skills

Attention to detail

Excellent communication skills

Proficient with technology

Tools

Paylocity

Lattice

Tilt

Ethena

Job description

Overview

The People Operations Generalist (Associate Director) plays a vital role in ensuring a smooth, inclusive, and people-centered employee experience at Third Plateau. This role is responsible for executing day-to-day HR operations, supporting employee relations, and partnering with managers and staff to foster a positive workplace culture. The Generalist will serve as a trusted resource for employees and supervisors while ensuring compliance with firm policies and employment laws.

Responsibilities

• Payroll & Benefits Administration
  • Payroll Management – Oversee and process semi-monthly payroll, including onboarding, terminations, leave management, deduction changes, and generating reports.
  • Troubleshoot payroll issues and ensure systems integrate effectively with finance and other providers.
  • Partner with the payroll provider to manage payroll tax filings, reconciliations, and compliance with federal, state, and local regulations.
• Benefits Management
  • Administer employee benefits including open enrollment, invoicing, and ad-hoc changes.
  • Analyze employee surveys, recommend benefits enhancements, and support benefit design discussions with leadership.
  • Coordinate open enrollment logistics, ensure accurate plan setup, and assist employees with enrollment and troubleshooting.
• 401(k) Administration
  • Process semi-monthly 401(k) contributions accurately and on time.
  • Track eligibility, maintain data accuracy with Fidelity, and assist employees with questions or troubleshooting.
• Employee Lifecycle & Performance Management
  • Onboarding & Offboarding – Manage end-to-end logistics for onboarding, benefits enrollment, background checks, and 401(k) setup.
  • Partner with hiring managers to develop personalized onboarding plans.
  • Lead offboarding processes, including exit interviews and feedback collection.
  • Performance Management – Lead the annual review process by configuring and managing Lattice review modules.
  • Train staff on performance tools and ensure effective use.
  • Support leadership in executing the performance management cycle and assist with calibration during annual reviews.
• HR Operations & Employee Engagement
  • Operational Support – Provide day-to-day HR operational support, including email communications, timekeeping, expense management, and responding to employee questions.
  • Maintain and improve People Operations systems, ensuring accuracy and efficiency.
  • Audit and update SOPs to align with compliance requirements and organizational needs.
  • Cultural Stewardship – Engage in team-building activities, professional development, and organizational culture initiatives.
  • Participate in peer learning communities, full team meetings, and regular check-ins with leadership to support company values and employee engagement.
  • Employee Relations – Address day-to-day employee concerns related to workplace issues, conflict, or performance.
  • Provide coaching to managers and employees, offering support in resolving conflicts or handling grievances informally.
• Recruitment & Talent Development
  • Recruitment – Manage the full-cycle recruitment process, working closely with hiring managers to define roles and create job postings.
  • Facilitate debrief sessions, and coordinate with hiring managers to select final candidates.
  • Talent Development – Maintain job descriptions and skill frameworks to support internal mobility and growth.
  • Support the design and execution of development and training programs aligned with organizational goals.
• HRIS & Data Management
  • HRIS Management – Oversee HR systems (Paylocity, Lattice, Lever, Ethena) ensuring data integrity and system optimization.
  • Drive automation and process improvements to enhance user experience and efficiency.
  • Evaluate vendors and recommend opportunities to optimize or consolidate systems.
  • Reporting & Data Analysis – Generate and analyze payroll, benefits, and performance reports to support leadership in making data-driven decisions.
  • Build dashboards and reporting tools to monitor workforce trends and inform strategic initiatives.
• Policy & Compliance Oversight
  • Leave Management – Administer leave programs (FMLA, ADA, parental, and medical), ensuring compliance with regulations.
  • Provide clear guidance to employees and managers on leave processes and eligibility.
  • Policy Creation & Updates – Draft and update policies in alignment with organizational goals and compliance requirements.
  • Partner with leadership to update and maintain the employee handbook annually.
  • Compliance & Reporting – Manage government filings, audits, and reporting (e.g., HCSO, OSHA, EEOC, Form 5500).
  • Ensure compliance with federal, state, and local employment laws and training requirements.

Qualifications

• 5+ years of professional experience in Human Resources
• Strong organizational skills and attention to detail, paired with the ability to be calm and focused when juggling multiple projects and deadlines.
• Proficient with technology with a proven ability to improve processes and systems to enable scalability
• Comfort with Human Resources platforms (e.g, Paylocity, Lattice, Tilt, Ethena)
• Excellent skills in listening, writing, and oral communication.

Application Deadline: 5pm Pacific Time, September 19, 2025