Generalist Caseworker

THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX; Addlestone, Greater London; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Flexible working arrangements

Office based

Job summary

The National Association of Citizens Advice Bureaux seeks a Generalist Caseworker to support people facing a wide range of issues in Addlestone. The role focuses on information, advice and practical help to improve clients’ circumstances within our Surrey outreach delivery.

Initial contract is 12 months, with possibility of extension subject to funding; 37 hours per week, office-based. Flexible and part-time arrangements may be considered, with an emphasis on helping communities effectively.

Job description

Generalist Caseworker

Apply before 5pm on 8 November 2026.

Job summary

Salary £26.5K – £29K for experienced caseworker; £25.5K - £26.5K for trainee caseworker

Location Addlestone

Workplace Office based

Contract Fixed term contract

Hours per week 37

About the role

Would you like to help people overcome some of life's most challenging problems? Are you looking for a rewarding opportunity to make a positive impact on your local community?

Citizens Advice Runnymede and Spelthorne (CARS) is seeking a Generalist Caseworker to join our busy and friendly team. As a Generalist Caseworker, you will provide information, advice and practical support to people facing a wide range of issues, helping them find a way forward and improve their circumstances. The current vacancy will initially focus on supporting the delivery of our outreach services across Surrey.

This is an excellent opportunity for someone with experience of advice work, casework or supporting vulnerable clients who is passionate about helping others and enjoys working directly with people in the community.

Role Details:

Position: Generalist Caseworker

Contract: 12-month fixed-term contract, with the possibility of extension subject to funding

Hours: 37 hours per week

Flexible and part-time working arrangements may be considered

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