Debt Caseworker

Citizens Advice South Gloucestershire; West of England; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

Citizens Advice South Gloucestershire is seeking a Debt Adviser/Caseworker to manage a personal debt caseload, provide tailored advice and support clients toward financial stability. The role requires empathy, strong debt knowledge, and IT proficiency in casework systems.

The position is permanent, hybrid, with a 37-hour week. Salary ranges from £28,264 to £33,551, depending on Approved Intermediary status for DROs, and interviews commence in early November 2026.

Qualifications

• Experience in debt advice and supporting clients in financial hardship.
• Empathetic, non-judgemental, patient approach to clients in crisis.
• Strong IT skills and ability to use case management systems.

Responsibilities

• Manage your own debt advice caseload and deliver high-quality tailored advice.
• Support clients to achieve sustainable financial outcomes; conduct income and expenditure assessments.
• Advise on appropriate debt solutions, negotiate with creditors and assist through complex financial circumstances.

Skills

Debt advice knowledge

Empathy

Problem-solving

IT proficiency

Job description

Location: South Gloucestershire with the possibility of working from community outreach locations as required. Hybrid working is available

Salary: £28,264–£33,551 per annum, depending on Approved Intermediary status

Hours: 37 hours – Hybrid (after completion of satisfactory probation period)

Type of contract: Permanent

Interview date: Week commencing 2nd November 2026

We are looking for an experienced, compassionate and motivated Debt Adviser/Caseworker to join our specialist debt team at Citizens Advice South Gloucestershire (CASG).

This is an opportunity to make a genuine difference to people experiencing financial hardship, helping them understand their financial situation, explore their options and take steps towards long-term financial stability.

Our clients are often experiencing crisis situations, stress and vulnerability. We are therefore looking for someone who combines strong debt advice knowledge and problem-solving skills with empathy, patience and a non-judgemental approach.

You will be responsible for managing your own debt advice caseload, delivering accurate, high-quality and tailored advice, and supporting clients to achieve sustainable outcomes. This will include undertaking comprehensive income and expenditure assessments, advising on appropriate debt solutions, negotiating with creditors and supporting clients through complex financial circumstances.

The role requires someone who can work independently, exercise sound professional judgement and manage a varied caseload, while contributing positively to a supportive and collaborative team.

The salary will be £28,264 per annum for an adviser who is not currently an Approved Intermediary (AI) for Debt Relief Orders (DROs). The salary will be £33,551 per annum for an adviser who holds Approved Intermediary status. The salary reflects the additional responsibility and specialist knowledge associated with this authorisation.

You must be proficient in IT with effective communication skills.

To request an Application Pack please email: [e-mail]

We will not accept CVs.

Anticipated state date: As soon as possible

• Citizens Advice South Gloucestershire is committed to promoting equality and valuing diversity and we seek people who share those values.