Financial Resilience Adviser — Hybrid Impact

Citizens Advice Ltd; Little Wenlock; Hybride; GBP 27 000 - 30 000; Temps partiel

Résumé du poste

Citizens Advice Telford and The Wrekin is seeking a Generalist Adviser (Financial Resilience) to help local residents improve their financial resilience, maximise income, and manage household budgets. You will deliver practical advice across Telford and The Wrekin, including benefits checks and access to local schemes, with outreach across the borough and office work at Stafford Park.

The role emphasises clear communication, non-judgemental support, and collaboration with colleagues and

Qualifications

• Strong communication and IT skills are essential.
• Sensitive listening and questioning abilities are important.
• Positive, non-judgemental approach is required.
• Ability to explain information clearly and document cases accurately.

Responsabilités

• Provide benefits checks and income maximisation support.
• Assist with budgeting, expenditure reduction and access to local schemes.
• Meet clients in various settings and work with partners.
• Maintain accurate case records and deliver high-quality advice.

Connaissances

Communication skills

IT skills

Active listening

Questioning skills

Teamwork

Description du poste

Citizens Advice Telford and The Wrekin is seeking a Generalist Adviser (Financial Resilience) to help local residents improve their financial resilience, maximise income, and manage household budgets. You will deliver practical advice across Telford and The Wrekin, including benefits checks and access to local schemes, with outreach across the borough and office work at Stafford Park.

The role emphasises clear communication, non-judgemental support, and collaboration with colleagues and