Generalist Adviser

Coventry Citizens Advice; Coventry; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

Coventry Citizens Advice is seeking a Generalist Adviser to support Coventry residents in moving from financial difficulty towards stability. The role involves holistic assessments, personalised action plans, and practical help with income maximisation, household costs and benefits.

The postholder may work from Coventry Citizens Advice Offices with remote working as required, and applications are assessed on a rolling basis. Permanent contract.

Qualifications

• Complete holistic assessments of clients.
• Agree personalised action plans for income, costs and benefits.
• Provide practical advice and casework on income maximisation and financial capability.
• Recognise when regulated debt or specialist advice is required and arrange referrals.

Responsibilities

• Conduct holistic assessments and develop personalised action plans.
• Offer practical advice on income maximisation, household costs and benefits.
• Provide casework support and refer to partners for specialist debt advice when needed.

Job description

Job Title: Generalist Adviser

Salary: £29,525.00 pro rata

Hours: Part time (<37 hours) AND Full time (37 hours) positions available

Contract: Permanent

Responsible to: Team Leader / Project Manager

Employed by: Coventry Citizens Advice

Based at: Coventry Citizens Advice Offices with remote working as required

Applications will be assessed on a rolling basis.

Purpose of the Role

The Generalist Adviser will support Coventry residents referred to the service to move from immediate financial difficulty towards greater stability and independence. The postholder will complete holistic assessments, agree personalized action plans and provide practical advice and casework on income maximisation, household costs, benefits and financial capability. They will recognise when regulated debt or other specialist advice is required and arrange an effective referral to partners organisations.

We reserve the right to withdraw this job advert.