Generalist adviser /Caseworker

Citizens Advice; Leeds; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

5% pension

36 days holiday

Job summary

Chapeltown Citizens Advice in Leeds is seeking a Generalist adviser / caseworker to support clients through a resilience fund. You will deliver advice via drop-ins, appointments, telephone and remote channels, helping people understand options and take practical steps.

The role requires energy, empathy and initiative with a focus on inclusivity and teamwork. The position is a fixed-term contract to 30/09/2027, 36.25 hours per week, with a salary range of £25,863 to £27,514 plus a 5% pension and

Qualifications

• provide accessible, confidential information and advice to people seeking support across a range of issues.
• manage your own caseload, support volunteers to deliver a high-quality service and contribute positively to an inclusive, collaborative and enthusiastic team culture.
• This is funded under the crisis and resilience fund.

Responsibilities

• Advice may be delivered through drop-in sessions and/or scheduled appointments at Chapeltown, Leeds, telephone and remote channels.
• You will help people understand their options, make informed decisions and take practical next steps.
• Working with energy, empathy and initiative, you will manage your own caseload and support volunteers to deliver a high-quality service.

Job description

Vacancy at Chapeltown Citizens Advice

Based In An Inner City Multi-racial Area Of Leeds, Chapeltown Citizens Advice Is An Independent Charity With 20 Paid Staff And 35 Volunteers That Provides a Comprehensive Advice Service From Its Main Office And Outreaches. We Have a Vacancy For The Following

Generalist adviser /Caseworker resilience fund

We’re looking for someone with energy, empathy and initiative to provide accessible, confidential information and advice to people seeking support across a range of issues.

Advice may be delivered through drop-in sessions and/or scheduled appointments at Chapeltown, telephone and remote channels.

You will help people understand their options, make informed decisions and take practical next steps. Working with energy, empathy and initiative, you will manage your own caseload, support volunteers to deliver a high-quality service and contribute positively to an inclusive, collaborative and enthusiastic team culture.

This is part of our offer funded by the crisis and resilience fund.

Hours: 36.25 per week (full time)

Location: Chapeltown, Leeds

Contract: fixed term to 30/9/27 starting as soon as possible

Salary: £25,863 - £27,514 depending on experience plus 5% pension and 36 days holiday (including bank holidays)

Closing Date: 16th September 2026 4pm

We do not accept CVs