INITIAL ASSESSOR

LLOYD'S REGISTER INTERNATIONAL; Leeds; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

5% employer pension contribution

Job summary

Chapeltown Citizens Advice is seeking an Initial Assessor in Leeds for a 36.25-hour week, fixed-term until 30 September 2027. The role is office-based and salary is £23,953 with a 5% pension contribution. You will be the first point of contact for clients, handling enquiries with strong communication and computer literacy to help deliver high-quality advice across Leeds.

The service operates 9am–5pm, and the post requires proactive, motivated teamwork to meet targets in a busy setting.

Qualifications

• Frontline client contact experience preferred.
• Strong communication skills and computer literacy.
• Ability to work to targets in a busy offices.

Responsibilities

• Be the first point of contact for clients who contact us.
• Assist in providing high-quality advice and information.
• Work to targets and contribute to team goals.
• Demonstrate proactive thinking and good computer literacy.

Job description

INITIAL ASSESSOR

Apply before 4pm on 16 September 2026.

Job summary

• Salary £23,953 plus 5% pension contribution
• Location Chapeltown, Leeds
• Workplace Office based
• Contract Fixed term contract, until 30 September 2027
• Hours per week 36.25 hours per week

About the role

Based in an inner city multi-racial area of Leeds, Chapeltown Citizens Advice is an independent charity. We are a leading provider of legal advice and information that provides a comprehensive advice service from its main office and outreaches.

We are a busy, client focused and dynamic service with a track record of delivering high quality advice. Our services are delivered between 9am and 5pm

Responsible to: Advice Service Manager

Salary scale: £23,953 plus 5% pension contribution

Location: Chapeltown, Leeds

Purpose of post: You will be the first point of contact for clients who contact us. This is a busy service, prioritising callers from across Leeds or via our face to face drop in service. You will be self-motivated, enthusiastic, and a team player who can help drive forward the service. You will have effective communication skills and an ability to work proactively to our targets, both individually and within a team, along with being able to demonstrate effective computer literacy

Hours per week: 36.25 hours per week

Type of contract: Fixed Term to 30/09/27 with potential to extend

Closing date for applications: 4pm 16/9/26

Job Pack:

https://drive.google.com/drive/folders/1mwyP1vZhQTmxMagViZZSrfHo8CXrvpkM?usp=drive_link