General Practice Assistant

Voyager Family Health; Farnborough; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local GP practice in Farnborough is seeking a General Practice Assistant to provide a combination of clinical and administrative support. This role is ideal for someone who is organised and enjoys working with people, offering training opportunities and the chance to make a meaningful impact on patient care. Responsibilities include assisting with clinical tasks, handling administrative duties, and supporting safeguarding processes. Join a supportive team committed to high-quality care.

Qualifications

• Experience of working with the public.
• Experience in a health care setting.
• NHS/Primary Care General Practice experience.
• Relevant safeguarding experience (LEVEL 3).

Responsibilities

• Support GPs and the practice team in delivering patient care.
• Assist with clinical tasks and administrative duties.
• Help prepare high-quality safeguarding reports.
• Support urgent care assessments and patient flow.

Skills

Good communication skills

Proficient in the use of Office and Outlook

Ability to prioritise

Attention to detail

Clinical Systems knowledge

Medical coding proficiency

Education

Educated to A level standard

GPA accredited training

NHS Care Certificate

Job description

Were excited to be recruiting a General Practice Assistant (GPA) with clinical elements to join our friendly and forward-thinking team at Voyager Family Health. This is a great opportunity for someone who enjoys a role with real variety, combining hands‑on clinical tasks with essential administrative support that helps our clinicians deliver safe, efficient and compassionate care.

As a GPA, youll play a key part in supporting our GPs and the Urgent Care Team, helping us provide a smooth patient journey and maintain high standards of care. The role is ideal for someone who is organised, confident, enjoys working with people, and is keen to develop new skills. Youll be fully supported with in‑house training and clear supervision, ensuring you feel confident in both the clinical and administrative aspects of the role.

Youll also contribute to an important area of our work by supporting the safeguarding team through preparing Section 17 and Section 47 reports, making a meaningful impact on the safety and wellbeing of children and families.

If youre proactive, motivated, and looking for a role where every day is different, this could be the perfect next step.

Main duties of the job

In this varied role, youll provide a combination of administrative and basic clinical support to help keep our services running smoothly. Working closely with our Urgent Care Team, your day may include assisting with same‑day assessments, carrying out simple clinical tasks such as observations, ECGs, urinalysis and phlebotomy (if trained), and helping prepare patients for examinations.

On the administrative side, youll support clinicians by organising routine tasks that keep care flowing efficiently, such as handling clinical documents, coding information into records, arranging follow‑up actions, preparing basic forms, overseeing medical reports, and helping with audits or data searches. Youll also be a key contact for liaising with outside agencies when needed.

A unique and important part of this role includes supporting our safeguarding processes. Youll help prepare accurate, high‑quality Section 17 (Child in Need) and Section 47 (Child Protection) reports by gathering relevant patient information and ensuring timely submission.

Youll always work under supervision and within clear protocols, with the opportunity to develop your skills as the role grows.

About us

Voyager Family Health is a well‑established, innovative GP practice in Farnborough, known for our friendly atmosphere, strong teamwork and commitment to providing high‑quality, patient‑centred care. We pride ourselves on being a supportive, welcoming organisation where staff are valued, listened to and encouraged to grow.

Our mission is to deliver timely, respectful and compassionate care to our community, while maintaining a positive working environment that supports learning, wellbeing and collaboration. We believe in treating both patients and colleagues with dignity, kindness and integrity, and were proud of the warm, inclusive culture weve created.

Youll be joining a dynamic multidisciplinary team where no two days are the same. Our clinicians, nurses, urgent care staff and administrative teams work closely together, sharing knowledge and supporting each other to deliver excellent care. We also promote continuous improvement and offer training and development opportunities to help you build confidence and progress in your role.

If youre looking to join a practice where teamwork matters, ideas are welcomed and you can make a real difference every day, Voyager Family Health is the place for you.

Job responsibilities

The General Practice Assistant role (GPA) is anenhanced administrative role, with somebasic, clinical elements.

TheGeneral Practice Assistant supports GPs and the wider practice team indelivering high‑quality, efficient patient care. The GPA role bridgesadministrative and basic clinical tasks, allowing clinicians to focus more oncomplex patient needs. The post holder works under supervision, followingprotocols and procedures, and contributes to improved patient experience and practiceefficiency.

The General Practice Assistant will support the smooth running ofclinics by performing the more routine administration tasks on behalf of theGP, freeing up their time to focus on the patient. In addition, the postholderwill support the safeguardingprocess by completing Section 47 (child protection) and Section 17 (child inneed) reports as required, ensuring timely, accurate and comprehensiveinformation is shared with local authority childrens services. The GPA mustensure that they work within and recognise their scope of ability, escalatingany concerns to the GP.

The post holder will work closely with the Urgent Care Team tohelp manage high demand periods, support rapid patient assessment, andcontribute to timely care delivery.

This is a developing role for a candidate with a goodknowledge of clinical coding and will include in‑house competency training toensure you are able to undertake the role effectively.

Administrative responsibilities:

• a.Sortingall clinical documents and prioritising for each GP in terms of actions needed
• b.Extractingall information from clinical letters that needs coding and adding to patient notes
• c.Arrangingappointments, tests, and any other follow‑up actions generated by clinicalletters or as instructed by the GP
• d.Liaisonwith patients regarding coding concerns and errors on medical records
• e.Bethe lead contact for communication with our outsourced workflow team
• f.Helpingthe doctor liaise with outside agencies as required
• g.Signpostingsome documents to others such as clinical pharmacist etc.
• h.Collectingbasic information from a patient following a pro forma
• i.Completingbasic (non‑opinion) forms and core elements of some forms for the GP to approveand sign such as insurance forms, mortgage, benefits agency forms etc
• j.Overseethe medical reports process
• k.Assist the induction process of medical students and GP registrars at the practice
• l.Workingclosely with the Quality Outcomes Team Lead to ensure that GPs know what toprioritise
• m.Assisting the practice in audit and quality improvement projects
• n.Runningclinical database searches as required
• o.Chaperoning
• p.Contributeto statutory safeguarding processes by preparing and submitting high‑qualitySection 47 (child protection) and Section 17 (child in need) reports whenrequested by childrens social care. This includes gathering relevant clinicaland contextual information, ensuring accuracy and clarity, and submittingreports within required timeframes to support multi‑agency decision‑making.

Clinical Support (under supervision):

• a.Takeand record basic observations (e.g. blood pressure, pulse, height, weight,temperature).
• b.Performurinalysis, ECGs, and venepuncture (if trained).
• c.SupportGPs and the urgent care team with same‑day patient assessments.
• e.Assistin preparing patients for examinations and investigations.
• g.Providebasic health information and signposting to services.
• h.Supportwith call and recall systems, follow‑up appointments, and patient flow.

Person Specification

Experience

• Experience of working with the public
• Experience of working in a health care setting
• NHS / Primary Care General Practice experience
• Relevant safeguarding experience (LEVEL 3)

Other Requirements

• Flexibility to work outside of core office hours
• Always maintain confidentiality and adhere to information governance
• standards

Qualifications

• Good standard of education with good literacy and numeracy skills
• Educated to A level standard
• GPA accredited training
• NHS Care Certificate

Skills

• Good communication skills (written and oral)
• Clear, polite telephone manner
• Proficient in the use of Office and Outlook programmes
• Ability to prioritise, delegate and work to tight deadlines in a fast‑paced environment
• Ability to explain clearly and concisely to patients
• Accuracy and attention to detail
• Clinical Systems knowledge
• Proficient at medical coding
• Effective time management (Planning & Organising)
• Proven problem solving & analytical skills
• Ability to develop, implement and embed policy and procedure

Personal Qualities

• Polite and confident
• Flexible and cooperative
• Motivated and proactive
• Excellent interpersonal skills
• Ability to use initiative and judgement
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Effectively able to communicate and understand the needs of the patient
• Ability to work under pressure
• Confident, assertive, and resilient

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.