Customer-Driven GM Manager: Retail Operations Leader

Sainsbury's Limited; East Midlands; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Discount card

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension match

Sainsbury's share scheme

Wellbeing support

Cycle to Work

Gym membership offers

Job summary

Sainsbury's is seeking a General Merchandise Manager in the United Kingdom. You will oversee non-food categories, ensuring superb in-store presentation and seamless operation from floor to warehouse.

Strong people leadership, performance coaching, and fair handling of disciplinaries are essential. This role emphasizes customer obsession, delivering KPIs, and managing complex people matters in a high-volume retail setting.

Qualifications

• Track record of delivering exceptional customer experiences and coaching others to improve.
• Experience leading teams in dynamic, customer-facing environments.
• Proven ability to manage performance and employee relations with fairness.

Responsibilities

• Take responsibility for managing non-food products, ensuring excellent presentation.
• Ensure area runs smoothly from shop floor to warehouse daily.
• Lead people management, performance, scheduling and pay accuracy.
• Occasionally assume store-wide responsibility, directing colleagues to serve customers.

Skills

Customer focus

People management

Leadership

KPI tracking

Conflict resolution

Job description

Sainsbury's is seeking a General Merchandise Manager in the United Kingdom. You will oversee non-food categories, ensuring superb in-store presentation and seamless operation from floor to warehouse.

Strong people leadership, performance coaching, and fair handling of disciplinaries are essential. This role emphasizes customer obsession, delivering KPIs, and managing complex people matters in a high-volume retail setting.