General Merchandise Manager: Lead Store Ops & Service

Sainsbury’s Group; Newbury; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Discount card

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension contributions matched

Sainsbury's share scheme

Wellbeing support

Cycle to Work scheme

Gym membership offers

Job summary

Sainsbury’s Group is looking for a proficient General Merchandise Manager in Newbury to lead non-food operations, ensuring excellent presentation and customer experience. You will drive performance across shop floor and warehouse, coach teams, and handle disciplinary matters when needed to keep the store running smoothly.

You will inspire colleagues, deliver strong KPIs, and confidently steer daily operations, even in the absence of senior leadership, to maintain outstanding customer service and

Qualifications

• Proven line management experience in a fast-paced retail environment.
• Ability to coach a team to deliver exceptional customer service.
• Track record of achieving KPIs across sales, stock and customer satisfaction.

Responsibilities

• Oversee daily store operations from shop floor to warehouse.
• Manage performance, disciplinaries and scheduling.
• Provide direction and support to colleagues to deliver for the customer.
• Take responsibility for running the store when required.

Skills

Line management

Customer service focus

KPI delivery

People coaching

Store operations leadership

Job description

Sainsbury’s Group is looking for a proficient General Merchandise Manager in Newbury to lead non-food operations, ensuring excellent presentation and customer experience. You will drive performance across shop floor and warehouse, coach teams, and handle disciplinary matters when needed to keep the store running smoothly.

You will inspire colleagues, deliver strong KPIs, and confidently steer daily operations, even in the absence of senior leadership, to maintain outstanding customer service and