General Manager - Hospitality and Leisure Centre

Flow Recruitment Ltd; Dundee; Presencial; GBP 45.000 - 59.000; Jornada completa

Descripción de la vacante

Flow Recruitment Ltd is seeking a General Manager for a busy hospitality and leisure centre. You will run day-to-day operations, ensuring a safe, vibrant environment for staff and customers, and drive service excellence.

You will own all four revenue streams—Food, Drink, Amusements and Bowling/Golf—being fully accountable for the budget, KPIs and profit growth while working nights and weekends as needed. The role requires at least 18 months of hands-on General Manager experience within leisure,

Formación

• Proven leadership of teams in hospitality/leisure/retail.
• Track record of achieving KPIs and budgets.
• Experience driving multiple revenue streams (F&B, amusements, etc.).

Responsabilidades

• Run daily operations of a busy leisure/hospitality centre.
• Deliver all budget and KPI targets and drive profit growth.
• Lead, coach and motivate staff to deliver outstanding service.

Conocimientos

People leadership

Operational excellence

Sales growth

Herramientas

POS systems

Sales analytics

Descripción del empleo

General Manager - Hospitality and Leisure Centre

Are you an ambitious General Manager looking for a highly autonomous role, with the power to really shape and influence the business?

Are you looking for an employer that will heavily invest in you, and provide copious opportunities to develop your career further?

Are you looking for a business that is financially stable and has very exciting growth plans?

If so, then look no further!

As a General Manager for clients organisation, you will be responsible for running one of their busy centres. You will create a safe, fun, and vibrant environment for your team and customers.

You will enjoy the freedom to make a real impact driving the financial and commercial performance of your business, across all four revenue streams (Food, Drink, Amusements and Bowling/Golf). You will be fully accountable for delivering all areas of your budget and KPIs, driving the profit performance of your centre and have the opportunity to share in the success.

Within our clients fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our customers and keeps them coming back for more.

To be successful you should have:

a minimum of eighteen months experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry

a relentless approach to delivering the best operational standards in the industry

evidence of optimising sales and performance of a business unit

a passion for people, with evidence of coaching, developing, and progressing your team

an empathetic and compassionate approach

resilience, flexibility, and adaptability, to fit in with our fast-paced environment

be willing to work nights and weekends

2 years General Management experience within Hospitality or Leisure