General Manager

Flow Recruitment Ltd; Belfast City District; On-site; GBP 55,000 - 65,000; Full time

Job summary

Flow Recruitment Ltd is seeking a General Manager for a busy leisure centre in Belfast. You will lead operations, drive profit across Food, Drink, Amusements and Bowling/Golf, and coach a dynamic team to deliver outstanding service. The role requires hands-on leadership, resilience and a commitment to high standards.

You will be responsible for budgeting, KPI delivery and creating a safe, energetic environment that delights customers and motivates staff to excel in a fast-paced setting.

Qualifications

• GM experience in leisure/hospitality/retail is required.
• Operational standards excellence across a busy centre.
• Proven track record of improving sales and performance.
• Passion for developing and coaching people.
• Empathetic, adaptable and resilient in a fast-paced environment.
• Willing to work nights and weekends.
• 2 years GM experience within Leisure or Hospitality.

Responsibilities

• Run a busy leisure centre, ensuring safe and vibrant environments for staff and customers.
• Drive financial performance and KPIs across all four revenue streams.
• Deliver budget targets and contribute to profit growth.
• Coach, lead and inspire the team to deliver outstanding service.

Skills

People management

Operational leadership

Sales optimization

Budgeting & KPIs

Job description

Are you an ambitious General Manager looking for a highly autonomous role, with the power to really shape and influence the business?

Are you looking for an employer that will heavily invest in you, and provide copious opportunities to develop your career further?

Are you looking for a business that is financially stable and has very exciting growth plans?

If so, then look no further!

As a General Manager for clients organisation, you will be responsible for running one of their busy centres. You will create a safe, fun, and vibrant environment for your team and customers.

You will enjoy the freedom to make a real impact driving the financial and commercial performance of your business, across all four revenue streams (Food, Drink, Amusements and Bowling/Golf). You will be fully accountable for delivering all areas of your budget and KPIs, driving the profit performance of your centre and have the opportunity to share in the success.

Within our clients fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our customers and keeps them coming back for more.

To be successful you should have:

• a minimum of eighteen months experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry
• a relentless approach to delivering the best operational standards in the industry
• evidence of optimising sales and performance of a business unit
• a passion for people, with evidence of coaching, developing, and progressing your team
• an empathetic and compassionate approach
• resilience, flexibility, and adaptability, to fit in with our fast-paced environment
• be willing to work nights and weekends
• 2 years General Management experience within Leisure of Hospitality industry