Hospitality And Leisure General Manager

Flow Sports Personnel Ltd; Watford; Presencial; GBP 40.000 - 56.000; Jornada completa

Descripción de la vacante

Flow Sports Personnel Ltd is seeking an ambitious General Manager to lead one of our clients' busy centres in Watford. You will be responsible for creating a safe, fun, and vibrant environment for your team and customers, while driving financial and commercial performance across all revenue streams.

You will lead, coach, and inspire a team to deliver outstanding service that delights customers and keeps them coming back.

Formación

• Minimum of eighteen months experience as a hands-on General Manager in leisure, hospitality or retail.
• Proven ability to deliver top operational standards.
• Track record of optimising sales and performance of a business unit.
• Passion for people: coaching, developing and progressing your team.

Responsabilidades

• Run a busy centre and be fully accountable for delivering budgets and KPIs.
• Drive profit performance across all revenue streams (Food, Drink, Amusements, Bowling/Golf).
• Coach, lead, motivate and inspire team to deliver outstanding customer service.

Conocimientos

General Manager experience

People leadership

Sales performance

Customer service

Descripción del empleo

Are you an ambitious General Manager looking for a highly autonomous role, with the power to really shape and influence the business?

Are you looking for an employer that will heavily invest in you, and provide copious opportunities to develop your career further?

Are you looking for a business that is financially stable and has very exciting growth plans?

If so, then look no further!

As a General Manager for clients organisation, you will be responsible for running one of their busy centres. You will create a safe, fun, and vibrant environment for your team and customers.

You will enjoy the freedom to make a real impact driving the financial and commercial performance of your business, across all four revenue streams (Food, Drink, Amusements and Bowling/Golf). You will be fully accountable for delivering all areas of your budget and KPIs, driving the profit performance of your centre and have the opportunity to share in the success.

Within our clients fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our customers and keeps them coming back for more.

To be successful you should have:

• a minimum of eighteen months experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry
• a relentless approach to delivering the best operational standards in the industry
• evidence of optimising sales and performance of a business unit
• a passion for people, with evidence of coaching, developing, and progressing your team
• an empathetic and compassionate approach
• resilience, flexibility, and adaptability, to fit in with our fast-paced environment
• be willing to work nights and weekends