General Manager – Food Service Leader (Growth & Perks)

SSP Group; Sheffield; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Discounted meals on shift

Colleague discount

Friends & Family discount

Digital GPs and 24/7 helpline

Wellbeing support

Diversity networks

Life assurance

Apprenticeships and development

Share incentive plan

Job summary

SSP Group is seeking a General Manager for Starbucks and Upper Crust at Sheffield Station. You will lead teams, drive operational excellence, and deliver outstanding customer service.

The role offers a competitive salary and a range of employee benefits, including discounts, wellbeing support, and career development opportunities. You will recruit, train, and coach staff, grow sales through effective trade activity, and ensure legal compliance and safety across units.

Qualifications

• Leadership and people management experience.
• Proven customer service excellence.
• Ability to drive sales and profit.

Responsibilities

• Recruit and train teams to deliver exceptional service.
• Coach teams on products, brand and quality standards.
• Lead trade activity to grow sales and maximize profit.
• Ensure scheduling aligns with customer demand and business needs.
• Maintain compliance with internal guidelines and safety policies.

Skills

Leadership

People management

Customer service

Job description

SSP Group is seeking a General Manager for Starbucks and Upper Crust at Sheffield Station. You will lead teams, drive operational excellence, and deliver outstanding customer service.

The role offers a competitive salary and a range of employee benefits, including discounts, wellbeing support, and career development opportunities. You will recruit, train, and coach staff, grow sales through effective trade activity, and ensure legal compliance and safety across units.