General Manager

SSP UK & Ireland; Sheffield; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Discounted meal on shift

Colleague discount 50%

Friends & Family discount 20%

Flexible working

Management bonus scheme

Digital GP access

Wellbeing support

Family friendly leave

Life assurance

Apprenticeships and development

Share incentive plan

Job summary

SSP UK & Ireland is hiring a General Manager for Starbucks and Upper Crust at Sheffield Station. Lead operations across two brands, oversee teams, ensure exceptional service and operational excellence.

You’ll recruit, train, coach staff, drive sales, manage resources, and maintain safety and compliance while delivering a great customer experience.

The role offers a competitive £34,000 salary, benefits and development opportunities within a global food travel specialist.

Responsibilities

• Recruit and train the best people for your teams, ensuring they can deliver above and beyond in their role by developing operational and leadership skills.
• Coach your teams to be passionate and knowledgeable about the products, building the brand and delivering quality range and service.
• Lead trade activity, grow sales and maximise profit using your expertise and market knowledge.
• Lead and build teams' knowledge to deliver Change Plans and resource-planned activities, ensuring hours benefit customers.
• Ensure units adhere to internal system guidance and policies.
• Build strong stakeholder management and trusted relationships with clients and partners.
• Prioritise safety; coach the team to use security tools to provide a safer place to work.

Skills

Leadership

Staff development

Customer service

Retail operations

Job description

General Manager – Starbucks and Upper Crust @ Sheffield Station

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

We work with more than 500 brands, from our creations like Upper Crust, Millie’s Cookies, Café Local, and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

As a General Manager, you'll be rewarded with a competitive salary of £34,000pa and enjoy:

• Discounted meal on shift
• Colleague discount - up to 50%
• Friends & Family discount up to 20% (T&C apply)
• Flexible working
• Management bonus scheme
• Access to digital GPs, 24/7 helpline for you & family
• Wellbeing support and family friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational leader to lead our teams at Starbucks & Upper Crust. You'll have the opportunity to make a difference every day, as you lead your teams and businesses to deliver exceptional customer service and operational excellence.

As General Manager You’ll

• Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
• Coach your teams to be passionate and knowledgeable about the products in your units, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
• Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
• Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
• Ensure the units are in line with the guidance provided by internal systems.
• Build strong stakeholder management and trusted relationships and with our clients and partners.
• The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the team to use all security tools available to provide a safer place to work.

SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!