General Manager

SSP; Sheffield; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Discounted meal on shift

Colleague discount - up to 50%

Friends & Family discount up to 20% (T

Flexible working

Management bonus scheme

Access to digital GPs, 24/7 helpline

Wellbeing support and family friendly

Networks for Neurodiversity and LGBTQ+

Life assurance

Apprenticeships and development

Share incentive plan (SIP)

Job summary

Starbucks & Upper Crust, part of SSP, is seeking an inspirational General Manager to lead our teams and drive exceptional customer service and operational excellence across our sites. You will recruit, train and develop staff, coach teams on product knowledge, and ensure a safe, compliant and profitable operation.

In return, you will receive a competitive salary of £34,000 per annum with a comprehensive benefits package including staff discounts, wellbeing support, and development opportunities.

Qualifications

• Experience leading teams and driving performance.
• Strong customer service focus with experience in hospitality/retail.
• Proven ability to grow sales and manage profitability.

Responsibilities

• Recruit and train the best people for your teams, developing leadership and operational skills.
• Coach teams to deliver high-quality product knowledge and outstanding service.
• Lead trade activity to grow sales and maximise profit.
• Plan resources to meet customer demand and drive efficiency.
• Ensure units comply with internal guidelines and safety standards.
• Build strong relationships with clients and partners through effective stakeholder management.
• Coach teams to use security tools to maintain a safe workplace.

Skills

People leadership

Customer service

Sales growth

Operational planning

Job description

SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you. We work with more than 500 brands, from our creations like Upper Crust, Millie's Cookies, Café Local, and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

As a General Manager, you'll be rewarded with a competitive salary of £34,000pa and enjoy:

• Discounted meal on shift
• Colleague discount - up to 50%
• Friends & Family discount up to 20% (T&C apply)
• Flexible working
• Management bonus scheme
• Access to digital GPs, 24/7 helpline for you & family
• Wellbeing support and family friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

Responsibilities

• Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
• Coach your teams to be passionate and knowledgeable about the products in your units, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
• Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
• Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
• Ensure the units are in line with the guidance provided by internal systems.
• Build strong stakeholder management and trusted relationships and with our clients and partners.
• The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the team to use all security tools available to provide a safer place to work.

About the Role

We're looking for an inspirational leader to lead our teams at Starbucks & Upper Crust. You'll have the opportunity to make a difference every day, as you lead your teams and businesses to deliver exceptional customer service and operational excellence.