General Manager | Flexible Hours & Growth Leader

SSP; Sheffield; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Discounted meal on shift

Colleague discount - up to 50%

Friends & Family discount up to 20% (T

Flexible working

Management bonus scheme

Access to digital GPs, 24/7 helpline

Wellbeing support and family friendly

Networks for Neurodiversity and LGBTQ+

Life assurance

Apprenticeships and development

Share incentive plan (SIP)

Job summary

Starbucks & Upper Crust, part of SSP, is seeking an inspirational General Manager to lead our teams and drive exceptional customer service and operational excellence across our sites. You will recruit, train and develop staff, coach teams on product knowledge, and ensure a safe, compliant and profitable operation.

In return, you will receive a competitive salary of £34,000 per annum with a comprehensive benefits package including staff discounts, wellbeing support, and development opportunities.

Qualifications

• Experience leading teams and driving performance.
• Strong customer service focus with experience in hospitality/retail.
• Proven ability to grow sales and manage profitability.

Responsibilities

• Recruit and train the best people for your teams, developing leadership and operational skills.
• Coach teams to deliver high-quality product knowledge and outstanding service.
• Lead trade activity to grow sales and maximise profit.
• Plan resources to meet customer demand and drive efficiency.
• Ensure units comply with internal guidelines and safety standards.
• Build strong relationships with clients and partners through effective stakeholder management.
• Coach teams to use security tools to maintain a safe workplace.

Skills

People leadership

Customer service

Sales growth

Operational planning

Job description

Starbucks & Upper Crust, part of SSP, is seeking an inspirational General Manager to lead our teams and drive exceptional customer service and operational excellence across our sites. You will recruit, train and develop staff, coach teams on product knowledge, and ensure a safe, compliant and profitable operation.

In return, you will receive a competitive salary of £34,000 per annum with a comprehensive benefits package including staff discounts, wellbeing support, and development opportunities.