General Manager - Food & Travel Retail Leader

SSP Food Travel Experts; Sheffield; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Discounted meal on shift

Colleague discount - up to 50%

Friends & Family discount up to 20% (T

Access to digital GPs, 24/7 helpline

Wellbeing support and family friendly

Networks for Neurodiversity and LGBTQ+

Life assurance

Apprenticeships and development

Share incentive plan (SIP)

Job summary

SSP Food Travel Experts at Sheffield Station is seeking a General Manager to lead our Starbucks and Upper Crust outlets. You will inspire and develop store teams, recruit and train top talent, and ensure exceptional customer service and operational excellence in a busy transport hub.

You will coach teams on product knowledge, drive sales and profit, plan scheduling to meet demand, and maintain safety and compliance.

Qualifications

• Inspirational leadership and ability to lead multiple teams.
• Experience in retail/hospitality operations is beneficial.
• Strong people development and coaching skills.
• Ability to recruit and train staff to deliver high-quality service.
• Focus on driving sales and profitability.
• Knowledge of shift planning and resource management.
• Commitment to safety and legal compliance in hospitality.

Responsibilities

• Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
• Coach your teams to be passionate and knowledgeable about the products in your units, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
• Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
• Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
• Ensure the units are in line with the guidance provided by internal systems.
• Build strong stakeholder management and trusted relationships and with our clients and partners.
• The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the team to use all security tools available to provide a safer place to work.

Job description

SSP Food Travel Experts at Sheffield Station is seeking a General Manager to lead our Starbucks and Upper Crust outlets. You will inspire and develop store teams, recruit and train top talent, and ensure exceptional customer service and operational excellence in a busy transport hub.

You will coach teams on product knowledge, drive sales and profit, plan scheduling to meet demand, and maintain safety and compliance.