Multi-Unit General Manager – Lead Teams & Growth

SSP; Manchester; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Discounted meal on shift

Colleague discount

Friends & Family discount

Life assurance

Wellbeing support

Apprenticeships

SIP

Digital GP access

Job summary

SSP is seeking a Multi-Unit General Manager for the Upper Crust brand at Manchester Piccadilly Station. You will lead teams across stores and a food production unit, driving exceptional service and operational excellence.

You’ll recruit, train and coach colleagues, develop your teams’ leadership capabilities, grow sales and maximise profit while ensuring safety and legal compliance. This role offers a competitive salary and a range of employee benefits.

Qualifications

• Experience leading multi-unit teams in retail/food service.
• Proven ability to drive sales and deliver strong customer service.
• Strong leadership and coaching skills.

Responsibilities

• Recruit and train the best people for your teams, ensuring capability to deliver above and beyond.
• Coach teams to be passionate and knowledgeable about products, building brand and service.
• Lead teams in driving trade activity to grow sales and maximise profit.
• Lead and build knowledge to deliver business Change Plans and resource planning.
• Ensure units comply with internal systems and safety standards.
• Build strong stakeholder relationships with clients and partners.

Skills

Leadership

People management

Customer service

Job description

SSP is seeking a Multi-Unit General Manager for the Upper Crust brand at Manchester Piccadilly Station. You will lead teams across stores and a food production unit, driving exceptional service and operational excellence.

You’ll recruit, train and coach colleagues, develop your teams’ leadership capabilities, grow sales and maximise profit while ensuring safety and legal compliance. This role offers a competitive salary and a range of employee benefits.