General Manager

SSP Group; Sheffield; In loco; GBP 31.000 - 37.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discounted meals on shift

Colleague discount

Friends & Family discount

Digital GPs and 24/7 helpline

Wellbeing support

Diversity networks

Life assurance

Apprenticeships and development

Share incentive plan

Descrizione del lavoro

SSP Group is seeking a General Manager for Starbucks and Upper Crust at Sheffield Station. You will lead teams, drive operational excellence, and deliver outstanding customer service.

The role offers a competitive salary and a range of employee benefits, including discounts, wellbeing support, and career development opportunities. You will recruit, train, and coach staff, grow sales through effective trade activity, and ensure legal compliance and safety across units.

Competenze

• Leadership and people management experience.
• Proven customer service excellence.
• Ability to drive sales and profit.

Mansioni

• Recruit and train teams to deliver exceptional service.
• Coach teams on products, brand and quality standards.
• Lead trade activity to grow sales and maximize profit.
• Ensure scheduling aligns with customer demand and business needs.
• Maintain compliance with internal guidelines and safety policies.

Conoscenze

Leadership

People management

Customer service

Descrizione del lavoro

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General Manager – Starbucks and Upper Crust @ Sheffield Station

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

As a General Manager, you'll be rewarded with a competitive salary of £34,000pa and enjoy:

• Discounted meal on shift
• Colleague discount - up to 50%
• Friends & Family discount up to 20% (T&C apply)
• Access to digital GPs, 24/7 helpline for you & family
• Wellbeing support and family friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational leader to lead our teams at Starbucks & Upper Crust. You'll have the opportunity to make a difference every day, as you lead your teams and businesses to deliver exceptional customer service and operational excellence.

• Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
• Coach your teams to be passionate and knowledgeable about the products in your units, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
• Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
• Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
• Ensure the units are in line with the guidance provided by internal systems.
• Build strong stakeholder management and trusted relationships and with our clients and partners.
• The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the team to use all security tools available to provide a safer place to work.

SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!