GENERAL MANAGER – BIRMINGHAM – £55K

One Property Recruitment; Birmingham; On-site; GBP 55,000; Full time

Job summary

A property management company in Birmingham seeks an exceptional General Manager to lead operations at a Build to Rent community. The role involves overseeing resident experience, managing teams, ensuring compliance, and driving commercial success. Ideal candidates have proven experience in residential property and strong leadership skills. Apply to join a dynamic team dedicated to providing an outstanding living environment.

Qualifications

• Proven experience in residential property or hospitality.
• Strong people management and leadership skills.
• Excellent financial awareness with budget management experience.
• Deep understanding of customer service and community engagement.
• Excellent organisational and analytical skills.

Responsibilities

• Lead the delivery of exceptional customer service and resident engagement.
• Manage all on-site operations to meet SLAs and KPIs.
• Conduct regular site inspections for operational quality.
• Ensure compliance with Health & Safety and statutory requirements.
• Collaborate with marketing to drive leasing performance.

Skills

Leadership

Customer service

Financial management

Communication

Community engagement

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

General Manager – Birmingham – £55k

We’re looking for an exceptional General Manager to lead operations at a brilliant Build to Rent community in Birmingham. As the senior on‑site leader, you’ll oversee all aspects of operations, including leasing, maintenance, resident experience, and quality standards – ensuring an outstanding living environment for every resident.

This is an exciting opportunity for a motivated, hands‑on leader with a passion for people, service excellence, and community building. You’ll manage a high‑performing on‑site team, deliver commercial success, and champion the brand values that make our neighbourhoods the best places to live, work, and play.

Key Responsibilities

Resident Experience & Customer Service

• Lead the delivery of exceptional customer service and resident engagement.
• Manage all on‑site operations to meet service level agreements (SLAs) and key performance indicators (KPIs).
• Build strong local partnerships and identify opportunities to enhance community life.
• Oversee resident communications, feedback, and complaint resolution within agreed timelines.
• Plan and deliver resident events and engagement activities within budget.

Team Leadership

• Lead, coach, and motivate the on‑site teams including leasing, maintenance, resident experience, and quality management.
• Drive performance through regular one‑to‑ones, appraisals, and clear objectives.
• Support recruitment, onboarding, and continuous development in collaboration with central HR.
• Foster a culture of accountability, collaboration, and enthusiasm across the team.

Operations & Compliance

• Ensure full compliance with Health & Safety, fire strategy, and statutory requirements.
• Manage suppliers and contractors to deliver safe, high‑quality service in line with company standards.
• Conduct regular site inspections and implement action plans to maintain exceptional presentation and operational quality.
• Lead emergency preparedness procedures and ensure accurate incident reporting.
• Lead on‑site budgeting, cost management, and reporting.
• Meet income, leasing, and expenditure targets.
• Identify opportunities to enhance revenue and reduce costs without compromising service quality.
• Produce regular performance reports for the central operations team.

Marketing & Leasing

• Collaborate with marketing teams to drive leasing performance and minimise voids.
• Monitor local market conditions and competitor activity to inform pricing and marketing strategies.
• Support viewings, lease‑up activity, and market rent assessments.
• Oversee the quality and readiness of apartments for resident move‑in and end‑of‑tenancy.
• Manage social media and digital resident platforms to ensure relevant, engaging content.

About You

You’re a natural leader who thrives in a fast‑paced, service‑driven environment.

You’ll Bring

• Proven experience in residential property, hospitality, or build‑to‑rent operations.
• Strong people management and leadership skills.
• Excellent financial and commercial awareness, with experience managing budgets and targets.
• Deep understanding of customer service principles and community engagement.
• Excellent organisational, analytical, and communication skills.
• Confidence with IT systems and Microsoft Office (Excel, Word, Outlook).
• A proactive, positive, and solutions‑focused mindset with high attention to detail.

How To Apply

Please get in touch with Katie Altoft at [e-mail].
Reach out to Katie directly at the same email for other opportunities in BTR, PBSA, AST Lettings or Co‑Living.

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