General Manager

Boston Consulting Group; Penyffordd; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading consulting firm seeks a General Manager – Hard Services FM in South UK. This key role involves leading strategic improvements and driving operational excellence across facilities management projects. You will ensure full accountability for project P&L, develop high-performing solutions, and support teams through innovative insights. The ideal candidate must have a strong leadership background in FM delivery, alongside experience in managing large scale mobilisations. Eligibility for Security Clearance is essential. Exceptional candidates with a relevant qualification are encouraged to apply.

Qualifications

• Proven leader with extensive experience in facilities management.
• Strong experience in managing Hard FM service delivery and P&L.
• Track record in strategic and cultural change across diverse FM sectors.

Responsibilities

• Lead strategic improvements in existing term projects.
• Drive profitability, productivity, and cultural excellence.
• Ensure full P&L accountability and technical compliance.

Skills

Leadership

Commercial acumen

Operational excellence

Project management

Education

Relevant professional qualification

Job description

Due to growth within our Facilities Management contracts we're looking for a General Manager – Hard Services FM, to be based in and around South UK. This key role will see you lead and support the growth of our FM portfolio, driving work‑winning initiatives and overseeing smooth project mobilisations. In the early stages of your role, you'll focus on the strategic, continuous improvement of existing term projects and programmes – working closely with Skanska Building Services portfolio leads. This includes spearheading key projects to enhance FM technology, systems development, supply chain partnerships, productivity, and operational procedures. This is a pivotal leadership role where you'll drive operational excellence and lead strategic initiatives across our portfolio. In this senior‑level position, you'll lead the development and delivery of high‑performing facilities management solutions across hard services, with a potential oversight of soft services and project works.

Key Responsibilities

• Lead the strategic improvement of existing term projects and mobilisations.
• Shape and execute initiatives across FM technology, supply chain partnerships, and operational procedures.
• Drive profitability, productivity, and cultural excellence across the portfolio.
• Full P&L accountability for projects, delivering Hard FM (and potentially Soft FM) services with excellence.
• Lead technical compliance, health and safety, quality, and environmental performance.
• Support contract teams to enhance delivery and work‑winning through innovation and operational insight.
• Apply your expertise in lifecycle works, small works, data‑driven decision making, and FM mobilisation.
• Set and monitor performance targets, proactively managing risks and maximising contract profitability.

Qualifications & Experience

• A proven leader with strong commercial and operational acumen.
• Experience managing Hard FM service delivery, contract P&L, and large‑scale mobilisations.
• A background across diverse FM sectors with a track record of successful strategic and cultural change.
• A relevant professional qualification is preferred.

Security Clearance

• Eligibility for Security Clearance (SC) – essential for this role (you must have resided in the UK for the past 5 years). The role requires a minimum level of security clearance and may also require a higher level of National Security Vetting. Dual or multiple nationalities must be declared. Any persons who do not fulfil these residency requirements may be unable to obtain the required level of clearance and would not be eligible to undertake this role.