General Manager

WSH Group; Norwich; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Free lunch on shift

Free tea and coffee at any Benugo site

Monthly Benugo allowance

Life Assurance

Enhanced parental leave

Company sick leave

Annual leave

Employee discounts

Mental Health First Aiders

Job summary

Benugo is seeking an experienced General Manager to lead the John Lewis Benugo Core location, directing daily operations and ensuring top-quality product and service.

The role emphasizes building and sustaining client relationships, achieving sales targets, and maintaining exceptional customer experiences across front and back of house.

Qualifications

• A General Manager with a proven track record of success and building key client relations.
• Experience in high-volume and multi-site operations is highly desirable.
• Excellent communicator with the ability to motivate and inspire.
• Astute financial and commercial awareness to ensure continued site success.

Responsibilities

• Oversee the operational function of the location, providing direction and structure to the team and ensuring high standards of product and service.
• Build and maintain client relationships by meeting, problem solving and forward planning with the client.
• Ensure customer experience is maintained at the highest standard from front and back of house.
• Continuously work towards improving sales and service.
• Manage finance and budgeting including forecasting, cost control and forward planning.
• Support and manage team performance through evaluations, training and mentoring.
• Maintain high levels of Food and Health & Safety.

Skills

General Manager

Client relations

Leadership

Budget management

Multi-site ops

Job description

• Salaried Working Pattern: Full-time 5 Days Out of 7
• Compensation: GBP 35000 - GBP 40000 - yearly

Company Description

When we founded Benugo 23 years ago we had a vision of not just creating superb, natural food but of giving London something that was a real experience.

This vision is still true today. The Benugo brand stretches from our own award-winning high street stores to cafes and restaurants within some of the world’s best loved public spaces and visitor attraction.

Find out more about us at www.benugo.com

Job Description

We are looking for an experienced General Manager to join the team at John Lewis Benugo Core

We Offer:

Rate: up to £40,000pa

Shifts: 5 days out of 7/ Mon- Fri/ Weekends

Contract: Full Time

About the General Manager role:

To oversee the operational function of the location, by providing direction and structure to the team and ensuring our product and service is always of a high standard

To build and maintain the client relationship by regularly meeting, problem solving and forward planning with the client

To ensure the customers experience is maintained at all times to the highest standard from front and back of house

To continuously work towards improving sales and service

Financial and budget management including forecasting, cost control and forward planning

To support and manage the performance of the team through ongoing evaluations, listening, training, and mentoring

To ensure high levels of Food and Health & Safety are maintained at all times

Qualifications

The Ideal Candidate:

A General Manager with a proven track record of success and building key client relations

Experience in high volume and multi-site operations is highly desirable

Excellent communicator with the ability to motivate and inspire

Have astute financial and commercial awareness to ensure the continued success of the site

A passion for food is a plus!

Additional Information

Benugo has built a culture of inclusivity & progression for all employees. Not only have we retained our family-feel culture, but we also offer a range of benefits including:

• Free lunch on shift
• Free tea and coffee at any Benugo location
• A monthly allowance to use at any Benugo location
• Competitive rate
• Life Assurance
• Enhanced maternity and paternity leave pay for when your family is growing
• Company sick leave
• Company annual leave
• Opportunity to develop and further your career within a fast growing an exciting company with a very prestigious list of clients
• Employee discounts at several retailers (via Perkboxapp) & fitness providers
• Access to our Employee Assistance Programme & our trained Mental Health First Aiders