General Manager

WSH Group

Leicester

On-site

GBP 30,000 - 45,000

Full time

14 days+

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Benefits offered by this job

Meal on shift

Endless tea and coffee

Enrolment into the WSH pension scheme

Up to 33 days annual leave

Enhanced maternity and paternity leave

Cycle to Work scheme

Employee Assistance Programme

Job summary

WSH Group is seeking a General Manager to lead a prestigious partnership with John Lewis, ensuring top-tier performance and guest satisfaction in Leicester. The ideal candidate will possess at least three years of experience in a retail environment, showcasing exceptional leadership and communication skills.

Your role involves managing daily operations, refining sales strategies, and enhancing customer service excellence. If you have a passion for hospitality and an eye for detail, consider joining our dynamic team!

Qualifications

Minimum of 3 years’ experience in a similar retail role.
Barista experience is advantageous.
Strong communication abilities and leadership skills are essential.

Responsibilities

Lead, manage, and develop growth strategies for the location.
Take responsibility for business performance and sales improvement.
Build professional relationships with clients like John Lewis.

Skills

Leadership and communication skills

Ability to prioritize multiple tasks

Attention to detail

Hospitality passion

Job description

Salaried Working Pattern: Full-time 5 Days Out of 7

Company Description

When we foundedBenugowe had a vision of not just creating superb, natural food but of giving London something that was a real experience. This vision is still true today. TheBenugobrand stretches from our own award-winning high street stores to cafes and restaurants within some of the world’s best loved public spaces and visitor attraction.

We are incredibly proud to be growing our partnership withJohn Lewisto deliver a new brand for their in-store restaurants in 32 of the retailer's stores. This is an incredibly exciting time to reimagine the offering with fresh, quality ingredients which are thoughtfully sourced and rooted in local suppliers.

Are you a visionary hospitality leader ready to shape an iconic partnership at the highest level? We are seeking an exceptional GeneralManagerto support the catering and hospitality strategy for a prestigious, high-profile collaboration that will set new standards for excellence, innovation, and guest experience over the summer, traveling between both Edinburgh and Glasgow.

Job Description

ou will be responsible for leading, managing, developing and implementing growth strategies. These responsibilities will be a wide spectrum of tasks ranging from sales strategies, recruitment, training, overseeing the food quality and service, as well as having a presence on the floor.

Duties include but not limited to:

Commercial:

Taking responsibility for the business performance at the location delivering company forecast and yearly targets.
To analyse and drive profitable sales whilst constantly improving standards.
To organise marketing activities, such as promotional event and discount schemes.

People Management:

Offer clear directions and briefings to the team.
To offer effective feedback on performance through structured reviews.
To recruit the best team members for the location.

Client Service:

To build and maintain a solid and professional relationship with John Lewis.
To ensure effective communication and engagement with John Lewis.
To regularly monitor customer feedback and produce a suitable action plan based on the results.

Health & Safety, Food Safety and ESG:

To ensure the location achieves a minimum score of 90% on European Safety Bureau and 5* scores on EHO visits.
To ensure the location meets statutory and Company requirements of Health & Safety, Food Safety and Environmental legislation and procedures.

Qualifications

Minimum of 3 years’ experience within a similar retail role
Barista experience (advantageous)
Strong leadership and communication skills
Ability to prioritise multiple tasks in a fast-paced, multi-faceted, creative environment, whilst working well under pressure
Highly developed attention to detail and record keeping
Passion for hospitality and delivering a great guest experienceGreat team player
Leads by example and takes initiative
Ability to adapt to challenges and opportunities with a solution-based perspective

Additional Information