Assistant General Manager

Benugo; Greater London; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Free lunch on shift

Free tea and coffee

Monthly allowance

Life Assurance

Enhanced maternity and paternity leave

Company sick leave

Company annual leave

Employee discounts

Employee Assistance Programme

Mental Health First Aiders access

Job summary

Join Benugo as an Assistant General Manager at the V&A Museum in South Kensington, one of the world’s leading museums. You'll support daily operations and lead a team to ensure high standards and excellent customer experiences.

The role requires an experienced manager with strong communication and financial skills, while a passion for food is a bonus. Benugo promotes a culture of inclusivity and offers a range of benefits including free lunches, competitive rates, and an opportunity for career

Qualifications

• Experience as an Assistant General Manager or strong Deputy Manager.
• Background in high-volume and/or multi-site operations preferred.
• Confident communicator who motivates and engages teams.

Responsibilities

• Support the daily operation of the site alongside the General Manager.
• Help lead and structure the team to deliver high product and service standards.
• Build and maintain strong client relationships through regular communication.
• Ensure an excellent customer experience across front and back of house.
• Support initiatives to improve sales and service performance.
• Assist with budgeting, forecasting, and cost control.
• Support team performance through coaching, training, and feedback.
• Ensure all Food Safety and Health & Safety standards are met.

Skills

Leadership

Communication

Financial Awareness

Job description

When we founded Benugo 28 years ago we had a vision of not just creating superb, natural food but of giving London something that was a real experience.

This vision is still true today. The Benugo brand stretches from our own award-winning high street stores to cafes and restaurants within some of the world’s best loved public spaces and visitor attraction.

We currently have an exciting opportunity for an experienced Assistant General Manager to join the team at the V&A Museum.

Located in South Kensington, the V&A Museum is one of the world’s leading museums of art, design, and culture, welcoming visitors from around the globe. Across the museum, our cafés offer relaxed and inviting spaces for guests to pause and enjoy great food and drink during their visit.

From freshly made coffee and light bites to wholesome lunches and sweet treats, our cafés are a key part of the V&A visitor experience. We pride ourselves on delivering excellent service, quality offerings, and a warm, welcoming atmosphere throughout.

About the Assistant General Manager role:

• Support the daily operation of the site alongside the General Manager
• Help lead and structure the team to deliver high product and service standards
• Build and maintain strong client relationships through regular communication
• Ensure an excellent customer experience across front and back of house
• Support initiatives to improve sales and service performance
• Assist with budgeting, forecasting, and cost control
• Support team performance through coaching, training, and feedback
• Ensure all Food Safety and Health & Safety standards are met

The Ideal Candidate:

• An experienced Assistant General Manager or strong Deputy Manager
• Background in high‑volume and/or multi‑site operations preferred
• Confident communicator who motivates and engages teams
• Strong financial and commercial awareness
• A passion for food is a plus!

Additional Information

Benugo has built a culture of inclusivity & progression for all employees. Not only have we retained our family-feel culture, but we also offer a range of benefits including:

• Free lunch on shift
• Free tea and coffee at any Benugo location
• A monthly allowance to use at any Benugo location
• Competitive rate
• Life Assurance
• Enhanced maternity and paternity leave pay for when your family is growing
• Company sick leave
• Company annual leave
• Opportunity to develop and further your career within a fast growing an exciting company with a very prestigious list of clients
• Employee discounts at several retailers (via Perkbox app) & fitness providers
• Access to our Employee Assistance Programme & our trained Mental Health First Aiders